Must-read Expert Tips Before Travelling for Peace of Mind!

1Please check if mobile data is enabled for “iCloud Backup” and “iCloud Photos” before travelling, you may choose to turn off the feature temporarily and back up only when your phone is connected to Wi-Fi.

2You may turn off automatic app updates or mobile data for unnecessary apps to reduce roaming data usage and enjoy a smoother online experience.

3Download and save local maps in Map App.

1You may turn off automatic app updates or mobile data for unnecessary apps to reduce roaming data usage and enjoy a smoother online experience.

2Download and save local maps in Map App.

1Remember to check if your flight supports in-flight roaming^ before boarding, please refer to the images below.

2When the cabin crew announces that mobile devices can be used, you can turn off “Airplane Mode” and enable “Data Roaming” to enjoy in-flight roaming.

3Simply turn on “Airplane Mode” to stop using in-flight roaming.

4 While using Wi-Fi on a plane or in an airport, you may be vulnerable to security risks like using unsecured public Wi-Fi. Hackers can easily masquerade or infiltrate Wi-Fi networks, gaining access to your personal information, account numbers, passwords and other important data! To avoid falling victim to cyber scams, you can use SmarTone’s roaming products with in-flight roaming support* and no personal information needed. Complement with our Data Guard, and you will be alerted when connecting to fraudulent websites in flights or upon arrival! Enjoy comprehensive cyber security from boarding to alighting and throughout your entire trip for a peace of mind!

 *Only applicable to selected flights.

1Remember to check if your flight supports in-flight roaming^ before boarding, please refer to the images below.

2When the cabin crew announces that mobile devices can be used, you can turn off “Airplane Mode” and enable “Data Roaming” to enjoy in-flight roaming.

3Simply turn on “Airplane Mode” to stop using in-flight roaming.

1Open CARE App and select “Roaming” to check your “Multi-Day Roaming Data Pack” remaining days anytime, anywhere.

2Travel worry-free! Once you’ve used up your roaming data, simply top up via CARE App. If you have multiple roaming products, don’t worry! We have prioritized the order in which they are deducted, allowing you to roam and relax!

Below is the deduction order for our roaming products. Click on the icons below for details.

First deduct

Last deduct

3You also have the option to temporarily suspend the use of the "Mainland & Macau Roaming Data Pack" or the "Roam Flex Data Pass/Roaming Data Pack" through the CARE App, according to your needs. This will allow you to use other applicable roaming products that better suit your requirements.

1Open CARE App and select “Roaming” to check your “Multi-Day Roaming Data Pack” remaining days anytime, anywhere.

2Travel worry-free! Once you’ve used up your roaming data, simply top up via CARE App. If you have multiple roaming products, don’t worry! We have prioritized the order in which they are deducted, allowing you to roam and relax!

Below is the deduction order for our roaming products. Click on the icons below for details.

First deduct

Last deduct

3You also have the option to temporarily suspend the use of the "Mainland & Macau Roaming Data Pack" or the "Roam Flex Data Pass/Roaming Data Pack" through the CARE App, according to your needs. This will allow you to use other applicable roaming products that better suit your requirements.

1Enjoy superior roaming experience with the flexibility of network choices during your travels! By partnering with quality roaming service providers in popular travel destinations, you'll seamlessly connect to the finest local network automatically upon arrival! In areas with weaker signals, simply choose another service provider with stronger reception manually and go online smoothly indoors and outdoors.

2If dual-SIM users experience weak network signals, you can try temporarily turning off the Secondary SIM card.
If you need to continue receiving calls on the Secondary SIM, it is recommended to set up Call Forwarding before turning it off. For instructions on how to set up Call Forwarding, please click here.

1Enjoy superior roaming experience with the flexibility of network choices during your travels! By partnering with quality roaming service providers in popular travel destinations, you'll seamlessly connect to the finest local network automatically upon arrival! In areas with weaker signals, simply choose another service provider with stronger reception manually and go online smoothly indoors and outdoors.

2If dual-SIM users experience weak network signals, you can try temporarily turning off the Secondary SIM card.
If you need to continue receiving calls on the Secondary SIM, it is recommended to set up Call Forwarding before turning it off. For instructions on how to set up Call Forwarding, please click here.

1As many travel hotspots have shut down their 3G networks, such as Mainland, Taiwan, Japan & Australia, please ensure you're using a phone that supports VoLTE when traveling abroad. Turn on VoLTE to access roaming services (including making and receiving calls, sending and receiving SMS, and browsing the internet) upon arrival. For the roaming network operators, please click here.

2If you need to purchase a new device that support VoLTE, you can visit SmarTone Online Store or retail store for more information.

3Don’t forget to use a SIM card that has IDD and roaming service activated while travelling to make roaming calls. Remember to first press the “+” sign when dialing. Here’s how you do it:

4It’s recommended to turn on VoLTE on your phone for a faster connection and clearer voice call. The charges for using VoLTE roaming service are the same as standard roaming call. For details, please click here.

5To access voicemail while travelling: dial *131*138# when connected to 2G/3G network; dial +852138 when connected to VoLTE. Please note that roaming charges apply when accessing voicemail overseas.

6If your phone is on iOS 18, turn off Live Voicemail to avoid extra roaming charges while travelling. <Instructional Video>

7To avoid extra roaming charges, if you do not need call forwarding while travelling, simply deactivate the service before departure and reactivate when you return to Hong Kong.