Name: Galaxy Note20 Ultra
Brand: Samsung
Price: HK$7,898 and up

Q1

How extensive is 5G coverage? Will it be better than now and is MTR covered?

A1

SmarTone 5G's full HK coverage^, now provides FULL MTR Station coverage across Hong Kong*, prime business districts, popular signature shopping malls, major roads and 17 tunnels including Cross Harbour Tunnel, Aberdeen Tunnel, Tate’s Cairn Tunnel , Tseung Kwan O Tunnel, Eagle's Nest Tunnel, Cheung Tsing Tunnel, Shing Mun Tunnel, Kai Tak Tunnel, Eastern Harbour Crossing, Sha Tin Heights Tunnel, Tai Wai Tunnel, Nam Wan Tunnel, Lion Rock Tunnel, Central–Wan Chai Bypass, Discovery Bay Tunnel, Tai Lam Tunnel and Tuen Mun Chek Lap Kok Tunnel. SmarTone 5G is also deployed in 65 countryside locations, including hiking trails, country parks, outdoor cycle tracks, nature trails and campsites. Its presence in most outdoor and indoor locations allows you to enjoy a faster, stabler and smoother 5G mobile experience in your everyday life.

^“SmarTone 5G Full HK Coverage” is based on results obtained from SmarTone's road test conducted on 1 Apr 2021. The road test covers major roads including expressways, trunk roads, tunnels and bridges in Hong Kong. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

*Starting 27 June 2021, SmarTone provides full MTR station coverage including 97 MTR stations of the 11 MTR lines.

Q2

How is SmarTone's 5G MTR coverage timetable? Will it be faster than other operators?

A2

SmarTone 5G now provides FULL MTR Station coverage across Hong Kong*.

*Starting 27 June 2021, SmarTone provides full MTR station coverage including 97 MTR stations of the 11 MTR lines.

Q3

SmarTone 5G uses what spectrum band?

A3

We will make full use of all the successfully acquired 3.3GHz, 3.5GHz, and 26 / 28GHz new spectrum, and work with the existing spectrum to further improve the indoor and outdoor network quality and customer experience. We will continue to invest in and optimise the network infrastructure for all of our customers.

Q4

What type of technology does SmarTone use for 5G?

A4

The 5G specifications have been defined by the standards body, 3rd Generation Partnership Project (3GPP). The body has been responsible for establishing the technical standards since 3G, and then 4G, ensuring the compatibility of mobile networks and user devices around the globe. SmarTone will build its 5G network in compliance with the above specifications. Currently the 5G NR Release-15 specifications is confirmed for commercial launches, making use of the 5G Massive MIMO and mmWave technologies.

Q5

Which communication equipment supplier is SmarTone using?

A5

SmarTone is the only Hong Kong telecom provider using European leader Ericsson to be our 5G network provider. The two companies have been working together for more than 28 years. Ericsson has a history of over 100 years and is a leader in the telecommunications equipment market. Our world-class 5G network brings customers the best 5G network experience.

SmarTone uses the following technologies from Ericsson:

Pioneer DSS "Dynamic Spectrum Sharing" Technology - With the unique feature of Ericsson’s dynamic spectrum sharing technology, the spectrums are dynamically utilised, allows for higher efficiency in spectrum allocation according to network traffic. This enables our customers to get the widest coverage and superior quality of 5G.
A.I Real-time Radio Processing - By adding AI real-time processing to the frequency baseband, SmarTone 5G users will be instantly directed to the best 5G capable cells and will get a high quality 5G Network performance.
International Network Security Model - SmarTone always emphasises network security, online best defence for peace of mind with the International Network Security Model.

SmarTone has always based its service quality on customer needs and strives to ensure each customer can experience a faster, stabler and smoother mobile experience.

Q6

How about 5G speed? How much faster is it than the current 4.5G?

A6

SmarTone has always focused on the customer's overall online experience. A single emphasis on speed is not enough. For the best experience, it is necessary to be stable and smooth. Our 4.5G meets the above factors.

5G technology is 5 to 20 times faster than the highest speed of 4G, and achieves a latency of less than one thousandth of a second. 5G high-speed and real-time connections require a high-quality network. As Hong Kong's leading telecommunications service provider, we have successfully invested in multiple spectrums and will continue to conduct a series of technical tests for the development of 5G in Hong Kong, enabling 5G customers to enjoy a faster, stabler and smoother mobile experience.

^#The figures used about speed, capacity of concurrent connections and latency of 5G network are theoretical maximum values that could be achieved by the technology. Actual customer Internet experience can vary due to factors such as the relative position between user and the base stations, the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.

3G	4G	5G
3rd Generation Wireless network	4th Generation Wireless network	5th Generation Wireless network
Designed for voice with some data consideration (multimedia, text, internet) First mobile broadband	Designed primarily for data True mobile broadband	Designed primarily for massive IoT and enhanced mobile broadband
Availability
Year 2000	Year 2010	Year 2020
Peak speed (theoretical maximum values)^#
42Mbps	1Gbps	20Gbps
Latency (theoretical values)^#
30ms ~ 50ms	10ms ~ 30ms	Down to 1ms or less
How long does it take to download an hour of 4K video? (theoretical values)^#
1 hour	3-5 minute	Less than 10 seconds

Q7

How is 5G better than 4.5G for the individual?

A7

5G will bring greater benefits and possibilities to our future lives. In theory, a user with 5G will experience a lift in network speed and the response time will be faster (low latency).

Downloading a 4K video, for example, 4G takes 3-5 minutes, and 5G takes less than 10 seconds.
To download a 1GByte file, 4G takes 1-2 minutes. In theory, 5G can do it in 10 seconds.
Uploading a 100MByte video to Facebook, 4G takes 1 minute, 5G takes just a few seconds.
The initial 5G latency is about 10ms, and it can be as low as 1ms in the future. Compared with the 30ms latency of 4G, the response time is faster and smoother.

For reference only, the actual speed will vary depending on the spectrum and number of users.

Q8

What advantages does SmarTone's 5G network have over other networks?

A8

SmarTone 5G's full HK coverage^ , now provides FULL MTR Station coverage across Hong Kong*., prime business districts, popular signature shopping malls, major roads and 17 tunnels including Cross Harbour Tunnel, Aberdeen Tunnel, Tate’s Cairn Tunnel , Tseung Kwan O Tunnel, Eagle's Nest Tunnel, Cheung Tsing Tunnel, Shing Mun Tunnel, Kai Tak Tunnel, Eastern Harbour Crossing, Sha Tin Heights Tunnel, Tai Wai Tunnel, Nam Wan Tunnel, Lion Rock Tunnel, Central–Wan Chai Bypass, Discovery Bay Tunnel, Tai Lam Tunnel and Tuen Mun Chek Lap Kok Tunnel. SmarTone 5G is also deployed in 65 countryside locations, including hiking trails, country parks, outdoor cycle tracks, nature trails and campsites. Its presence in most outdoor and indoor locations allows you to enjoy a faster, stabler and smoother 5G mobile experience in your everyday life.

Consumer-approval is key for a reputable 5G network, and SmarTone 5G was selected as the Consumers' No. 1 Best Preferred 5G Network^ꭞ.

SmarTone is the only Hong Kong telecom provider using European leader Ericsson as our 5G network provider. The two companies have been working together for more than 28 years. Ericsson has a history of over 100 years and is a leader in the telecommunications equipment market. Our world-class 5G network brings customers the best 5G network experience.

SmarTone uses the following technologies from Ericsson:

Pioneer DSS "Dynamic Spectrum Sharing" Technology - With the unique feature of Ericsson’s dynamic spectrum sharing technology, the spectrums are dynamically utilised, allowing higher efficiency in spectrum allocation according to network traffic. This enables our customers to get the widest coverage and superior quality of 5G.
A.I Real-time Radio Processing - By adding AI real-time processing to the frequency baseband, SmarTone 5G users will be instantly directed to the best 5G capable cells and will get a high quality 5G Network performance.
International Network Security Model - SmarTone always emphasises network security. Online best defence for peace of mind with the International Network Security Model.
It is well known that SmarTone has always placed a priority on service quality and our customers' network experience. We strive to ensure that each customer can enjoy a 5G experience that is not only fast, but also stable and smooth.
SmarTone 5G Plan – Most flexible. Perfect choice to fit your life.
SmarTone has always based its service quality on customer needs and strives to ensure each customer can experience a faster, stabler and smoother mobile experience.
Network management system - We have set up an advanced network management system to monitor our network performance. By analysing advanced performance indicators, we could accurately grasp and predict network performance changes.
QoE - Based on users' quality of experience (QoE), we are committed to bringing customers the most efficient network.

^“SmarTone 5G Full HK Coverage” is based on results obtained from SmarTone's road test conducted on 1 Apr 2021. The road test covers major roads including expressways, trunk roads, tunnels and bridges in Hong Kong. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

*Starting 27 June 2021, SmarTone provides full MTR station coverage including 97 MTR stations of the 11 MTR lines.

ꭞBased on results obtained from study conducted by NuanceTree between Jul and Sep 2020, as commissioned by SmarTone. Please visit 5g.smartone.com/en/5G/

Q9

If I want to experience the 5G network, can I go to any of the SmarTone stores to try it?

A9

SmarTone 5G can be experieced live at over 30 designated SmarTone stores located around Hong Kong; you can also enjoy a 3-mth 300GB 5G trial to try all things 5G. For enquiries, please call 2880 2888.

Q10

Is there a difference between 5G in Hong Kong and 5G in foreign countries?

A10

All officially launched 5G network services must comply with the global standards for 5G. Therefore, the 5G standards being used in Hong Kong are no different from that in other countries, except that spectrum bands would be allocated differently for 5G service by individual countries.

Q11

What are the requirements for using 5G roaming outside the country? Your Data Roaming Day Plan supported 5G roaming? Does SmarTone cooperate with overseas network operators?

A11

To enjoy 5G roaming service, please subscribe our 5G Plan, enable your Data Roaming service, with compatible 5G smartphone and designated version. If you use any of our data roaming service such as Data Roaming Day Plan and fulfill the above condition, you can enjoy 5G service while roaming . We work closely with oversea mobile operators to extend our 5G roaming destinations.

Q12

What about the "blind spots" in Hong Kong regarding 5G technology? Do locations such as the Tai Po Industrial Village and Stanley need to be listed as restricted areas? How's the coverage in New Territories areas such as Tai Po? Is there a solution to the no-fly zone issue? Referencing the results announcement on 18 Feb, the map displaying coverage areas indicates that there will be no 5G Mid-Band coverage in major New Territories areas such as Tai Po?

A12

Due to the fact there are satellite stations that are occupying the 3.5 GHz spectrum in Tai Po, Ma On Shan and the southern part of Hong Kong Island, telecommunications providers are unable to make use of this spectrum for 5G. Hence, SmarTone uses pioneer "Dynamic Spectrum Sharing" technology which enables dynamic sharing of 4G spectrum for 5G service.

Q13

How fast will 5G be with hotspots?

A13

5G will be faster and smoother than 4G, but hot-spot sharing speed depends on the usage.

Q14

Does a 5G call drop when 4G is not available and will there be VoLTE?

A14

5G mobile phones support both 5G and 4G networks. 5G mobile phones currently available utilises 4G VoLTE for voice service.

Q15

What happens if customers can't receive 5G services in some areas. Will the internet stop or will the customer just go to the 4G network?

A15

Customer experience will not be affected if the customer can't receive 5G services in some areas. The network will fall into 4G services seamlessly if that area doesn't have a 5G signal.

Q16

Can SmarTone 5G be used for home internet?

A16

Aside from 5G mobile service, we also provide Home 5G Broadband and Home Fibre Broadband services for customers to choose from based on their needs. SmarTone 5G mobile service and Home 5G Broadband will be good options for areas where fibre broadband is currently unavailable.

Q17

Will 3G be eliminated after the launch of 5G? Will 2G services still be available?

A17

2G and 3G provide voice and basic data services, and we will adjust both in time according to market demand.

Q18

Will 5G radiation be greater than 4.5G?

A18

All transmitting stations in Hong Kong must meet the Radiation Safety Standard of Radio Base Stations and Hand-held Mobile Communications Devices set by the Office of the Communications Authority and our 5G base stations will be constructed according to the required specifications.

For details, please click here for more information.

Q19

Does our company have 5G SUB 6GHZ and mmWAVE millimeter wave support? Sony and Samsung have just announced their new phones having such capabilities.

A19

28GHz is the spectrum called mmWave or millimeter wave, while 3.5GHz is the new 5G spectrum that belongs to sub-6GHz and other sub-6GHz that includes the existing spectrum (e.g: 2100MHz). Our 5G network will use the above three spectrums. Handsets can be used if it is compatible with the above spectrum.

Q20

Will I use more data? After using 5G services, will there be restrictions on using the phone as a hotspot, or will the speed slow down?

A20

Because 5G is faster than 4G, users can load a movie in a shorter time, and hence there will be more time to watch more content. So data usage depends on user usage.

Q21

Will 5G make mobile phones more vulnerable to hackers?

A21

5G will use higher-standard encryption technology so it is more secure than 4G. Our 5G network will fully comply with the latest network security standards and encryption technology requirements. We also provide a series of network security solutions based on different needs of customers.

Q22

SmarTone was invited by MTR to participate in managing and constructing 4.5G, will this be the case for 5G as well?

A22

SmarTone 5G now provides FULL MTR Station coverage across Hong Kong*.

*Starting 27 June 2021, SmarTone provides full MTR station coverage including 97 MTR stations of the 11 MTR lines.

Q23

After SmarTone launches 5G services, will 4G services become quicker?

A23

There's no influence on 4G services after 5G services are launched. If you wish to enjoy a faster, stabler and smoother network when you are video conferencing, working, watching dramas or gaming or even more, you definitely need to subscribe our 5G plan.

Q24

Once 5G services are launched, will existing issues with 4.5G (e.g., internet service delay in overcrowded areas, etc.) be solved?

A24

We will use both existing and new spectrum in the 5G network, ensuring customers can enjoy the best 5G experience. In some overcrowded areas, we will install extra cell sites, to enable customers to enjoy best mobile experience.

Q25

After 5G is launched, 5G will share 4G data, is that true?

A25

We will use both existing and new spectrum in the 5G network, 5G customers usage on 4G network will be reduced.

Q26

Will 5G high band spectrum, low / middle band spectrum influence internet latency?

A26

There's no influence on 5G network latency with 5G high, middle and low band spectrum. 5G Network latency will be even shorter in the future.

Q27

How does the area division for 5G high spectrum, low / middle band spectrum work?

A27

High and middle band spectrum are used to increase the network capacity, low band spectrum is used for network coverage. Apart from Tai Po and Hong Kong Island that can't use 3.5GHz spectrum, all spectrum will be used based on network needs.

Q28

Can SmarTone support 5G VoNR (voice calling) when 5G is launched?

A28

5G service has now been launched. However, there is currently no handset that can support 5G VoNR (voice calling).

Q29

Will the customer experience be affected when switching between 4G VoLTE and 5G VoNR (voice calling) in voice, data performance once 5G VoNR is supported?

A29

Once the network and handset support 5G VoNR, there's a seamless transformation between data and voice on 4G and 5G networks. Customer experience won't be affected.

Q30

Are the 5G phones purchased from foreign countries compatible with the 5G network in HK?

A30

Regardless of where the 5G mobile phone was purchased by the customer, even if the same model of the same brand is used, it may not be compatible because of the individual settings of the mobile phone manufacturer and the spectrum configuration. However, 5G phones sold through SmarTone will be compatible with our 5G network.

Q31

Which 5G phone brand will get better reception? Are there any alternative sources of information where I can learn more about 5G handsets?

A31

Numerous 5G handset models from different brands are now available, each of which has its own advantages, selling points and mobile phone specifications. For the latest 5G mobile phone information, you can go to our Facebook page and leave a phone number in case you wish to be contacted for latest 5G phone launches. You can also contact our WhatsApp assistant to learn more.

Q32

Will the phone use more power?

A32

With our pioneer DSS "Dynamic Spectrum Sharing" technology, a seamless transformation between 4G and 5G network, less frequency changes lead to low battery usage.

Q33

If I upgrade to 5G but only use a 4.5G mobile phone what would happen?

A33

5G networks require 5G mobile phones to enjoy the high speed and comprehensive experience of 5G.

Q34

(Samsung Users) What is the difference between the black and white colour on the 5G icon?

A34

When the handset is connected to the 5G network, connected (with data usage) or Idle (without data usage) status will be shown.

Q35

I want to apply (new) /change (existing) for a 5G service. How to do it? Will SmarTone provide new services for 5G? Will SmarTone provide unlimited data plans for 5G? If so, will fair usage policy apply?

A35

SmarTone 5G provides full HK coverage^, and was chosen as the Consumers' No.1 Best Preferred 5G Network†. Flexible plan - Perfect choice to fit your life.

New customer subscribing to 5G monthly plan can enjoy:

Just $398/month for 100GB 5G monthly data and enjoyment of faster, stabler and smoother video conference, work, drama marathon and gaming.
Up to $1,000 monthly fee rebate or handset & accessories discount.
Get 5G handsets with whopping offers.
Save your unused monthly data for later, applicable for both Local and Greater Bay Area data. Maximise your use.
Top-up to unlimited 5G data at will, flexi monthly add-on and contract free.^#
Hong Kong's first 5G+4.5G create-your-own combo, Add-on SIM cards at the speed of your choice for family sharing or multiple devices
FREE Greater Bay Area Data and Mainland China Mobile Number.^#

Existing customers can also enjoy other re-contact/ 5G upgrade offers. Please visit SmarTone stores or call our hotline 2281 8802 for enquiries!

Surpass your 5G Moment? Enter into a world of seamless video conferencing, ramped-up gaming and audio visuals, and total self-immersion in virtual reality.

A smooth and stable video conferencing experience with SmarTone 5G! Stay online no matter in work meetings or catching up with friends, so you will not miss any important moments! Want to talk more freely? Get FREE "Talk Freely Pack" on 5G plan subscription to enjoy unlimited data for Zoom / Teams!
SmarTone 5G x hmvod, download or stream 4K movies speedily and smoothly on-the-go, just like your personal theatre! With the latest Hollywood hits, just revel! (Free for the first three months if customer chooses selected contract plan)
SmarTone 5G x VIVEPORT, instantly download VR content together with over 1,000 VR entertainments, unlimited exclusive VR videos and offers, immerse yourself in virtual worlds and explore everything within your reach! (Free for the first three months when purchasing selected VR devices at the same timege)
SmarTone's "Gamergizer", a must-have for all gamers! Upgrades you to a higher network priority during your gaming. Enjoy a more superior experience with a fast and stable gaming network connection until you win!
From online shopping or working, to kids’ e-learning, everyday you go online, you have stronger security protection against cyber threats. Be offensive and defensive with SmarTone Cyber & Voice Security, the best online safeguard for peace of mind. (Free for the first three months if customer chooses selected contract plan)
Unlock 3D virtual pets with SmarTone "SmarT AR" and bring it to your real world! Have fun with your favourite virtual pet wherever you go, snap the fun moments and share with friends!

^#Applicable to designated 5G service plans only

^Based on results obtained from SmarTone's road test conducted on 3 Feb 2021. The road test covers major roads including expressways, trunk roads, tunnels and bridges in Hong Kong. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

ꭞBased on results obtained from study conducted by NuanceTree between Jul and Sep 2020, as commissioned by SmarTone. Please visit 5g.smartone.com/en/5G/

Q36

When I use a prepaid card will there be any 5G services?

A36

For related service information and promotion dates to be announced afterwards, customers can click here for the latest information.

Q37

What is the difference between 5S and 5G?

A37

SmarTone’s 5S is the 5 standards that the overall mobile experience should be measured against and critical to users:

Speed: Quick response for browsing, video playing and social media posting

Stability: Performance is consistent anywhere, anytime.

Seamlessness: Browsing, gaming is smooth & video is played from start to end without picture break-up or stalling

Security: Customers are well protected from junk calls and mobile threats with Call Guard and ST Protect respectively.

Service: An array of unrivalled services to meet customer needs. SmarTone offers Powerbank Free Rental to its users at all stores for free, while SmarTone Screen Replace gives users free screen replacement when damaged.

5G technology is the game-changing transition to the world of hyper-connectivity and real-time IoT. SmarTone will explore the unlimited possibilities of 5G for HK consumers and enterprises through cooperation and tie-ups with various industry and technology leaders.

Q38

Do I need to change my SIM card to use 5G?

A38

All 4G customers use USIM and they will not need to replace their SIM when upgrading to 5G. However, customers must use 5G mobile phones in conjunction with USIM to subscribe to a 5G service plans to enjoy 5G. SIM replacement is required for 2G/ 3G customers.

Q39

There are many 5G events in South Korea. When SmarTone customers purchase a 5G mobile will there be any similar experiences?

A39

We will continue to launch 5G-related services and experiences for our customers. Some of them are even exclusive. Details will be announced nearer the time.

Why5Gis needed?

How will5Gchange your life?

Seamless HD video streaming

Super fast download speed

HD video call

Ultra-smooth online gaming

Super fast documents upload speed

Ultra smooth HD video conferencing

Why choose SmarTone?

Full HK Coverage+

Faster

Stabler

Smoother

Experience the World-classNow

Mobile Service Plan

HomeBroadband

New Customers'Combo$3,168 Super Save

SmarToneDo More in an Instant

SmarTone 5G pioneering the use of DSS “Dynamic Spectrum Sharing” technology, full HK coverage+!

Powerful Network in the MTR

Powerful Network – Fast, Stable, Smooth Connection Inside and Out

Smoother and stabler video conferencing!

Video streaming with next to no waiting!

High speed files transfer, send and receive instantaneously.

SmarTone 5G pioneering the use of DSS “Dynamic Spectrum Sharing” technology, full HK coverage+!

Learn and play video calls the smooth way!

Say goodbye to lag, be the Gaming King!

Data Breach Prevention, fights cyber threats!

Subsidy for encouraging early deployment of 5G

Construction

Transportation and Logistics

Property Management

Healthcare

Retail

Hospitality

Surpass the Moment

LatestPhones and Products

What's New in

SmarTone 5G LAB is now open at sky100! Consisted of multiple exciting, fun-filled exhibition zones and photo-worthy hotspots, this is the place for adults, children, tech lovers and weekend explorers alike to play, try, learn and experience 5G and make everyday smarter!

SmarTone's “5G Experience Pod” is coming to Area East, L1, New Town Plaza I on 21 Nov-30 Nov 2020! Try out our real-time 5G AI fitness coaching, discover everyday 5G applications and Hong Kong exclusive new flagship handset offers! Stay tuned for more 5G installations across the city!

SmarTone “5G Experience Pod” hosted at apm, ifc and Sky100, bringing a taste of the powerful 5G network and daily applications to the public. 5G demo coming to your location soon!

SmarTone launches 5G service with the city’s widest network coverage to spearhead smart city development in Hong Kong

SmarTone selects Ericsson’s 5G to power digitalization in Hong Kong

SmarTone collaborates with start-ups to put forth the SmarTone 5G Innovation Hub with 5G live demo

SmarTone unveils the 'SmarTone 5G X Fun' Partnering local start-up to bring Hong Kong the first 5G Real Virtuality eMotorSports

SmarTone pioneers Hong Kong's first 5G live field trial in 3.5 GHz and 28 GHz bands simultaneously

FAQ

New Customers'Combo
$3,168 Super Save

SmarTone 5G pioneering the use of DSS “Dynamic Spectrum Sharing” technology, full HK coverage⁺!

SmarTone 5G pioneering the use of DSS “Dynamic Spectrum Sharing” technology, full HK coverage⁺!