tchinese

Why5Gis needed?

Super Fast Download Speed

0x

Faster than 4G*

Low latency

100ms

Achieve one millisecond*

Mass Connectivity

0x

Greater device connectivity than 4G*

The beauty of 5G lies in three distinct qualities. Ultra-fast download and upload speeds mean your everyday entertainment from watching movies to downloading large files can go as smooth as can be, while uploading presentations at work is a breeze. Meanwhile, amazing network capacity and its super low latency means no more lagging for online shopping and online multiplayer games while delivering perfect HD experience. Even in multi-person video conferencing, both video and audio are synchronised as if meeting face-to-face. With 5G, you can always achieve more.

Indeed, 5G is the backbone of future technology development. From VR, AR to MR, they all require blazingly fast speeds and intensive network connection. 5G, together with the application of big data and AI, makes them possible—­set to revolutionise our everyday life and break boundaries for businesses.

*The figures used about speed, capacity of concurrent connections and latency of 5G network are theoretical maximum values that could be achieved by the technology. Actual customer Internet experience can vary due to factors such as the relative position between user and the base stations, the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise. Source: GSMA The 5G guide (https://www.gsma.com)

How will5Gchange your life?

Seamless HD video streaming

Super fast download speed

HD video call

Ultra-smooth online gaming

Super fast documents upload speed

Ultra smooth HD video conferencing

smartone 5G Hong Kong coverage map smartone 5G Hong Kong coverage wireframe smartone 5G Hong Kong coverage map point smartone 5G Hong Kong highway coverage map smartone 5G Hong Kong indoor coverage hotspot smartone 5G Hong Kong mtr coverage hotspot

Full HK Coverage+

Further expansion of our already strong network coverage is under way.

SmarTone 5G covers commercial areas, malls, country parks^, tunnels, major highways and 97 MTR stations across 11 major MTR lines to give our customers a faster, stabler, smoother network experience. Our existing superior 4.5G network provides coverage for 99% of the city, keeping you seamlessly connected even when you travel all the way from the Island side to the New Territories.

+“SmarTone 5G Full HK Coverage” is based on results obtained from SmarTone's road test conducted on 1 Apr 2021. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

^Actual customer Internet experience within the country parks can be varied due to factors such as the geographical locations of user and the base stations, conditions of landscape (hill features, valleys, woodlands), the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.

The visual shown is for illustrating the coverage of our 5G network. Coverage may not be available in some locations.

Faster

AI Real-time Radio Processing

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Partnering with Ericsson, SmarTone leverages AI real-time radio processing technology to instantaneously direct users to the best 5G cells. Network resource is utilised efficiently according to actual usage, bringing you internet speeds as fast as you need.

Stabler

Pioneer Dynamic Spectrum Sharing (DSS) Technology

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With the unique feature of Ericsson’s dynamic spectrum sharing technology, SmarTone network is able to switch 5G users between 4G and 5G spectrums to ensure seamless connectivity. Users can experience a 5G coverage with superior reception both indoor and outdoor, resulting in greater stability.

Smoother

Enhanced Mobile Experience

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Your mobile phone needs not constantly search for 5G network, let alone consuming extra power for the process. Overall network experience is enhanced with better performance. From making calls, online shopping, multiplayer gaming to multi-person video conferencing, everything gets smoother than ever.

Experience the World-classNow

SmarTone 5G Plan – Most flexible. Perfect choice to fit your life.

Mobile Service Plan

smartone 5G Service Plan
  • Now or never! Limited time offer of half-year monthly fee rebate#, includes 110GB 5G data for faster, stabler and smoother video conference, work, drama marathon and gaming.
  • Flexibility to add unlimited 5G data if and when you need with no contract needed
  • Hong Kong's first 5G+4.5G create-your-own combo, Add-on SIM cards at the speed of your choice for family sharing or multiple devices

# Applicable to designated 5G service plans only

HomeBroadband

smartone 5G home broadband
  • Home 5G broadband with no landlines. Just plug and play for unlimited ultra-fast 5G data^.
  • Pair with Home 5G Wi-Fi 6 router for low latency and high stability. Simultaneously supports 30 devices in high speed for the whole family.
  • 7-day trial and return guarantee with device replacement warranty for your peace of mind.

^ The plan includes 200GB Full Speed Data offer within the contract period. Under FUP (Fair Usage Policy), when monthly data usage reaches the plan's data allowance, data service continues, but access to network resources will be given lower priority and data service experience may be affected.

New Customers'Combo
$3,168 Super Save

Mobile Service + HomeBroadband Combo offer for new customers!
Contact ourWhatsApp assistant now
or visit stores to learn more!

SmarToneDo More in an Instant

SmarTone 5G pioneering the use of DSS “Dynamic Spectrum Sharing” technology, full HK coverage+!

Experience fast gaming, stable video calls and smooth streaming.

+“SmarTone 5G Full HK Coverage” is based on results obtained from SmarTone's road test conducted on 1 Apr 2021. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

Powerful Network in the MTR

SmarTone 5G pioneers the use of Ericsson DSS technology for stable signals and seamless streaming from home to office!

Powerful Network – Fast, Stable, Smooth Connection Inside and Out

SmarTone 5G pioneers the use of Ericsson DSS technology for instant loading online and stable, seamless connection in MTR stations, malls, highways and tunnels!

Smoother and stabler video conferencing!

SmarTone 5G pioneering the use of DSS “Dynamic Spectrum Sharing” technology, audio and visuals stay synchronised and make video conferencing work like clockwork!

Video streaming with next to no waiting!

Pioneer Dynamic Spectrum Sharing (DSS) Technology enhances stability for the 5G Network. No waiting for video streaming, not missing any moments!

High speed files transfer, send and receive instantaneously.

AI real-time processing enhances upload and download speed, speeds up file delivery time faster than ever!

SmarTone 5G pioneering the use of DSS “Dynamic Spectrum Sharing” technology, full HK coverage+!

Auto adjusts spectrum in milliseconds to sustain 5G data connections

+“SmarTone 5G Full HK Coverage” is based on results obtained from SmarTone's road test conducted on 1 Apr 2021. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

Learn and play video calls the smooth way!

SmarTone 5G pioneering the use of DSS “Dynamic Spectrum Sharing” technology, stays seamless when you are on a video call with family and friends, enjoy a smoother and stabler video call experience!

Say goodbye to lag, be the Gaming King!

AI Real-time Radio Processing gives you an improved gaming response with no more glitching and rubber-banding ! Ideal for AR and VR too, it offers you a fast and smooth ride.

Data Breach Prevention, fights cyber threats!

Online best defence for peace of mind with International Network Security Model.

Subsidy for encouraging early deployment of 5G

SmarTone 5G is here to help you embrace the new trend in smart technology for business. We are devoted to assisting enterprises in upgrading and transformation through the deployment of 5G, so as to improve work efficiency, productivity and service quality, while exploring new business opportunities. Learn More

Construction

5G is set to transform the construction industry with its capability of handling data-intensive workloads. Construction professionals can now have real-time access to mission-critical information without geographical constraints. Imagine an instantly available BIM model with rich visual content using IoT and AR technology. Such enhanced visibility will help improve productivity and safety for construction. Learn More

Transportation and Logistics

5G can drive us into the future of a truly smart city. With vehicle-to-vehicle and vehicle-to-infrastructure communication now viable on 5G, the next generation of intelligent transportation management systems can greatly improve the city’s traffic flow. Smart traffic lights can help avoid traffic congestion. Fully autonomous cars can also become a reality. Learn More

Property Management

5G-powered video surveillance cameras offering up to 8k resolution can strengthen access control and facility management quality. In addition, AI-backed analysis of equipment usage will allow property management companies to reduce energy waste and operating costs, and thus improve property management efficiency. Learn More

Healthcare

5G-enabled telemedicine will facilitate video consultation on a highly reliable network. High speed allows for the instant transfer of large files such as X-rays and CT scans, leading to more efficient diagnoses. It also brings convenience to patients who are less mobile, e.g. the elderly and the disabled.

Retail

5G will revolutionise the way consumers interact with retail stores. Utilising 5G and the technology of IoT, AR and VR, retailers can engage consumers with the likes of personalised digital signage, VIP facial recognition, interactive mobile apps, and smart mirrors. Customer journeys will be reshaped. Learn More

Hospitality

5G is key to creating a brand-new hotel experience. Robots can support the staff in welcoming visitors, check-in/out, goods delivery and providing travel guidance, while guests can share the excitement of controlling the in-room environment via their handsets, enjoying 5G-enabled services such as 4K movies and cloud games, and experiencing VR fitness at the gym. Learn More

Surpass the Moment

Now your own unique 5G experience can be taken to the next level! Enter into a world of seamless video conferencing, ramped-up gaming and audio visuals, and total self-immersion in virtual reality. Not only this, but you will enjoy mobile cyber-security with peace of mind. Realise your 5G life!

Endless VR ImmersionSmarTone 5G x VIVEPORT, instantly download VR content together with over 1,000 VR entertainments, unlimited exclusive VR videos and offers, immerse yourself in virtual worlds and explore everything within your reach!

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Game Like Never BeforeSmarTone’s “Gamergizer” upgrades you to a higher network priority during your gaming. Enjoy a more superior experience with a fast & stable gaming network connection until you win! Plus “Arena of Valor” data waiver!

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A Complete Cyber & Voice DefenceStay safe when shopping online, using public Wi-Fi or clicking on any links with SmarTone "Cyber & Voice Security Bundle" and enjoy its personal data, privacy and nuisance protection.

View More >
smartone 5G SmarT AR mobile app

AR Inside OutUnlock 3D virtual pets with “SmarTone AR “& bring it to your real world! Have fun with your favourite virtual friends wherever you go, snap the fun & share the moments with friends!

Download Now >
smartone 5G seamless video conferencing

Seamless Video ConferencingA smooth & stable video conferencing experience to stay online in work meetings, catching up with friends, as well as e-learning, so you will not miss any important moments! Want to talk more freely? Get a FREE “Talk Freely Pack” on subscription to enjoy unlimited data for Zoom/Teams!

Sign up Now >
smartone 5G 4k streaming theatre on-the-go movie

4K Theatre On-the-GoSmarTone 5G x hmvod, download or stream 4K movies speedily and smoothly on-the-go, just like your personal theatre! With exclusive first up 4K movies each month and the latest Hollywood hits, just revel!

View More >

More exciting 5G experiences to come...

LatestPhones and Products

For You to Indulge in Our Powerful Network

What's New in

Latest Update

SmarTone 5G LAB is now open at sky100! Consisted of multiple exciting, fun-filled exhibition zones and photo-worthy hotspots, this is the place for adults, children, tech lovers and weekend explorers alike to play, try, learn and experience 5G and make everyday smarter!

5 May 2021
 SmarTone's 5G Experience Pod

SmarTone's “5G Experience Pod” is coming to Area East, L1, New Town Plaza I on 21 Nov-30 Nov 2020! Try out our real-time 5G AI fitness coaching, discover everyday 5G applications and Hong Kong exclusive new flagship handset offers! Stay tuned for more 5G installations across the city!

19 November 2020
 SmarTone's 5G Experience Pod

SmarTone redefines home broadband with a first of its kind Home 5G Broadband service. This solution targets customers currently facing cumbersome broadband installations, expensive monthly fees, and slow internet speed, providing a no landline, plug and play, ultra-high speed 5G home broadband experience at a competitive price. Learn More

14 September 2020
 SmarTone launches its Home 5G Broadband service

SmarTone “5G Experience Pod” hosted at apm, ifc and Sky100, bringing a taste of the powerful 5G network and daily applications to the public. 5G demo coming to your location soon!

5 June 2020
 SmarTone 5G Experience Day

SmarTone launches 5G service with the city’s widest network coverage to spearhead smart city development in Hong Kong

26 May 2020
 smartone 5G Service Launch Webcast

SmarTone selects Ericsson’s 5G to power digitalization in Hong Kong

19 Mar 2020
 smartone x ericsson 5G logo

SmarTone collaborates with start-ups to put forth the SmarTone 5G Innovation Hub with 5G live demo

21 Jan 2020

SmarTone unveils the 'SmarTone 5G X Fun' Partnering local start-up to bring Hong Kong the first 5G Real Virtuality eMotorSports

12 Jul 2019

SmarTone pioneers Hong Kong's first 5G live field trial in 3.5 GHz and 28 GHz bands simultaneously

26 Mar 2019

FAQ

Q1
How extensive is 5G coverage? Will it be better than now and is MTR covered?
A1

SmarTone 5G's full HK coverage^, now provides FULL MTR Station coverage across Hong Kong*, prime business districts, popular signature shopping malls, major roads and 17 tunnels including Cross Harbour Tunnel, Aberdeen Tunnel, Tate’s Cairn Tunnel , Tseung Kwan O Tunnel, Eagle's Nest Tunnel, Cheung Tsing Tunnel, Shing Mun Tunnel, Kai Tak Tunnel, Eastern Harbour Crossing, Sha Tin Heights Tunnel, Tai Wai Tunnel, Nam Wan Tunnel, Lion Rock Tunnel, Central–Wan Chai Bypass, Discovery Bay Tunnel, Tai Lam Tunnel and Tuen Mun Chek Lap Kok Tunnel. SmarTone 5G is also deployed in 65 countryside locations, including hiking trails, country parks, outdoor cycle tracks, nature trails and campsites. Its presence in most outdoor and indoor locations allows you to enjoy a faster, stabler and smoother 5G mobile experience in your everyday life.

^“SmarTone 5G Full HK Coverage” is based on results obtained from SmarTone's road test conducted on 1 Apr 2021. The road test covers major roads including expressways, trunk roads, tunnels and bridges in Hong Kong. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

*Starting 27 June 2021, SmarTone provides full MTR station coverage including 97 MTR stations of the 11 MTR lines.

Q2
How is SmarTone's 5G MTR coverage timetable? Will it be faster than other operators?
A2

SmarTone 5G now provides FULL MTR Station coverage across Hong Kong*.

*Starting 27 June 2021, SmarTone provides full MTR station coverage including 97 MTR stations of the 11 MTR lines.

Q3
SmarTone 5G uses what spectrum band?
A3
We will make full use of all the successfully acquired 3.3GHz, 3.5GHz, and 26 / 28GHz new spectrum, and work with the existing spectrum to further improve the indoor and outdoor network quality and customer experience. We will continue to invest in and optimise the network infrastructure for all of our customers.
Q4
What type of technology does SmarTone use for 5G?
A4
The 5G specifications have been defined by the standards body, 3rd Generation Partnership Project (3GPP). The body has been responsible for establishing the technical standards since 3G, and then 4G, ensuring the compatibility of mobile networks and user devices around the globe. SmarTone will build its 5G network in compliance with the above specifications. Currently the 5G NR Release-15 specifications is confirmed for commercial launches, making use of the 5G Massive MIMO and mmWave technologies.
Q5
Which communication equipment supplier is SmarTone using?
A5

SmarTone is the only Hong Kong telecom provider using European leader Ericsson to be our 5G network provider. The two companies have been working together for more than 28 years. Ericsson has a history of over 100 years and is a leader in the telecommunications equipment market. Our world-class 5G network brings customers the best 5G network experience.

SmarTone uses the following technologies from Ericsson:

  • Pioneer DSS "Dynamic Spectrum Sharing" Technology - With the unique feature of Ericsson’s dynamic spectrum sharing technology, the spectrums are dynamically utilised, allows for higher efficiency in spectrum allocation according to network traffic. This enables our customers to get the widest coverage and superior quality of 5G.
  • A.I Real-time Radio Processing - By adding AI real-time processing to the frequency baseband, SmarTone 5G users will be instantly directed to the best 5G capable cells and will get a high quality 5G Network performance.
  • International Network Security Model - SmarTone always emphasises network security, online best defence for peace of mind with the International Network Security Model.

SmarTone has always based its service quality on customer needs and strives to ensure each customer can experience a faster, stabler and smoother mobile experience.

Q6
How about 5G speed? How much faster is it than the current 4.5G?
A6

SmarTone has always focused on the customer's overall online experience. A single emphasis on speed is not enough. For the best experience, it is necessary to be stable and smooth. Our 4.5G meets the above factors.

5G technology is 5 to 20 times faster than the highest speed of 4G, and achieves a latency of less than one thousandth of a second. 5G high-speed and real-time connections require a high-quality network. As Hong Kong's leading telecommunications service provider, we have successfully invested in multiple spectrums and will continue to conduct a series of technical tests for the development of 5G in Hong Kong, enabling 5G customers to enjoy a faster, stabler and smoother mobile experience.

#The figures used about speed, capacity of concurrent connections and latency of 5G network are theoretical maximum values that could be achieved by the technology. Actual customer Internet experience can vary due to factors such as the relative position between user and the base stations, the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.

3G 4G 5G
3rd Generation Wireless network 4th Generation Wireless network 5th Generation Wireless network
Designed for voice with some data consideration (multimedia, text, internet) First mobile broadband Designed primarily for data
True mobile broadband
Designed primarily for massive IoT and enhanced mobile broadband
Availability
Year 2000 Year 2010 Year 2020
Peak speed (theoretical maximum values)#
42Mbps 1Gbps 20Gbps
Latency (theoretical values)#
30ms ~ 50ms 10ms ~ 30ms Down to 1ms or less
How long does it take to download an hour of 4K video? (theoretical values)#
1 hour 3-5 minute Less than 10 seconds
Q7
How is 5G better than 4.5G for the individual?
A7

5G will bring greater benefits and possibilities to our future lives. In theory, a user with 5G will experience a lift in network speed and the response time will be faster (low latency).

  • Downloading a 4K video, for example, 4G takes 3-5 minutes, and 5G takes less than 10 seconds.
  • To download a 1GByte file, 4G takes 1-2 minutes. In theory, 5G can do it in 10 seconds.
  • Uploading a 100MByte video to Facebook, 4G takes 1 minute, 5G takes just a few seconds.
  • The initial 5G latency is about 10ms, and it can be as low as 1ms in the future. Compared with the 30ms latency of 4G, the response time is faster and smoother.

For reference only, the actual speed will vary depending on the spectrum and number of users.

Q8
What advantages does SmarTone's 5G network have over other networks?
A8

SmarTone 5G's full HK coverage^ , now provides FULL MTR Station coverage across Hong Kong*., prime business districts, popular signature shopping malls, major roads and 17 tunnels including Cross Harbour Tunnel, Aberdeen Tunnel, Tate’s Cairn Tunnel , Tseung Kwan O Tunnel, Eagle's Nest Tunnel, Cheung Tsing Tunnel, Shing Mun Tunnel, Kai Tak Tunnel, Eastern Harbour Crossing, Sha Tin Heights Tunnel, Tai Wai Tunnel, Nam Wan Tunnel, Lion Rock Tunnel, Central–Wan Chai Bypass, Discovery Bay Tunnel, Tai Lam Tunnel and Tuen Mun Chek Lap Kok Tunnel. SmarTone 5G is also deployed in 65 countryside locations, including hiking trails, country parks, outdoor cycle tracks, nature trails and campsites. Its presence in most outdoor and indoor locations allows you to enjoy a faster, stabler and smoother 5G mobile experience in your everyday life.

Consumer-approval is key for a reputable 5G network, and SmarTone 5G was selected as the Consumers' No. 1 Best Preferred 5G Network.

SmarTone is the only Hong Kong telecom provider using European leader Ericsson as our 5G network provider. The two companies have been working together for more than 28 years. Ericsson has a history of over 100 years and is a leader in the telecommunications equipment market. Our world-class 5G network brings customers the best 5G network experience.

SmarTone uses the following technologies from Ericsson:

  • Pioneer DSS "Dynamic Spectrum Sharing" Technology - With the unique feature of Ericsson’s dynamic spectrum sharing technology, the spectrums are dynamically utilised, allowing higher efficiency in spectrum allocation according to network traffic. This enables our customers to get the widest coverage and superior quality of 5G.
  • A.I Real-time Radio Processing - By adding AI real-time processing to the frequency baseband, SmarTone 5G users will be instantly directed to the best 5G capable cells and will get a high quality 5G Network performance.
  • International Network Security Model - SmarTone always emphasises network security. Online best defence for peace of mind with the International Network Security Model.
  • It is well known that SmarTone has always placed a priority on service quality and our customers' network experience. We strive to ensure that each customer can enjoy a 5G experience that is not only fast, but also stable and smooth.
  • SmarTone 5G Plan – Most flexible. Perfect choice to fit your life.
  • SmarTone has always based its service quality on customer needs and strives to ensure each customer can experience a faster, stabler and smoother mobile experience.
  • Network management system - We have set up an advanced network management system to monitor our network performance. By analysing advanced performance indicators, we could accurately grasp and predict network performance changes.
  • QoE - Based on users' quality of experience (QoE), we are committed to bringing customers the most efficient network.

^“SmarTone 5G Full HK Coverage” is based on results obtained from SmarTone's road test conducted on 1 Apr 2021. The road test covers major roads including expressways, trunk roads, tunnels and bridges in Hong Kong. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

*Starting 27 June 2021, SmarTone provides full MTR station coverage including 97 MTR stations of the 11 MTR lines.

ꭞBased on results obtained from study conducted by NuanceTree between Jul and Sep 2020, as commissioned by SmarTone. Please visit 5g.smartone.com/en/5G/

Q9
If I want to experience the 5G network, can I go to any of the SmarTone stores to try it?
A9
SmarTone 5G can be experieced live at over 30 designated SmarTone stores located around Hong Kong; you can also enjoy a 3-mth 300GB 5G trial to try all things 5G. For enquiries, please call 2880 2888.
Q10
Is there a difference between 5G in Hong Kong and 5G in foreign countries?
A10
All officially launched 5G network services must comply with the global standards for 5G. Therefore, the 5G standards being used in Hong Kong are no different from that in other countries, except that spectrum bands would be allocated differently for 5G service by individual countries.
Q11
What are the requirements for using 5G roaming outside the country? Your Data Roaming Day Plan supported 5G roaming? Does SmarTone cooperate with overseas network operators?
A11
To enjoy 5G roaming service, please subscribe our 5G Plan, enable your Data Roaming service, with compatible 5G smartphone and designated version. If you use any of our data roaming service such as Data Roaming Day Plan and fulfill the above condition, you can enjoy 5G service while roaming . We work closely with oversea mobile operators to extend our 5G roaming destinations.
Q12
What about the "blind spots" in Hong Kong regarding 5G technology? Do locations such as the Tai Po Industrial Village and Stanley need to be listed as restricted areas? How's the coverage in New Territories areas such as Tai Po? Is there a solution to the no-fly zone issue? Referencing the results announcement on 18 Feb, the map displaying coverage areas indicates that there will be no 5G Mid-Band coverage in major New Territories areas such as Tai Po?
A12
Due to the fact there are satellite stations that are occupying the 3.5 GHz spectrum in Tai Po, Ma On Shan and the southern part of Hong Kong Island, telecommunications providers are unable to make use of this spectrum for 5G. Hence, SmarTone uses pioneer "Dynamic Spectrum Sharing" technology which enables dynamic sharing of 4G spectrum for 5G service.
Q13
How fast will 5G be with hotspots?
A13
5G will be faster and smoother than 4G, but hot-spot sharing speed depends on the usage.
Q14
Does a 5G call drop when 4G is not available and will there be VoLTE?
A14
5G mobile phones support both 5G and 4G networks. 5G mobile phones currently available utilises 4G VoLTE for voice service.
Q15
What happens if customers can't receive 5G services in some areas. Will the internet stop or will the customer just go to the 4G network?
A15
Customer experience will not be affected if the customer can't receive 5G services in some areas. The network will fall into 4G services seamlessly if that area doesn't have a 5G signal.
Q16
Can SmarTone 5G be used for home internet?
A16
Aside from 5G mobile service, we also provide Home 5G Broadband and Home Fibre Broadband services for customers to choose from based on their needs. SmarTone 5G mobile service and Home 5G Broadband will be good options for areas where fibre broadband is currently unavailable.
Q17
Will 3G be eliminated after the launch of 5G? Will 2G services still be available?
A17
2G and 3G provide voice and basic data services, and we will adjust both in time according to market demand.
Q18
Will 5G radiation be greater than 4.5G?
A18

All transmitting stations in Hong Kong must meet the Radiation Safety Standard of Radio Base Stations and Hand-held Mobile Communications Devices set by the Office of the Communications Authority and our 5G base stations will be constructed according to the required specifications.

For details, please click here for more information.

Q19
Does our company have 5G SUB 6GHZ and mmWAVE millimeter wave support? Sony and Samsung have just announced their new phones having such capabilities.
A19
28GHz is the spectrum called mmWave or millimeter wave, while 3.5GHz is the new 5G spectrum that belongs to sub-6GHz and other sub-6GHz that includes the existing spectrum (e.g: 2100MHz). Our 5G network will use the above three spectrums. Handsets can be used if it is compatible with the above spectrum.
Q20
Will I use more data? After using 5G services, will there be restrictions on using the phone as a hotspot, or will the speed slow down?
A20
Because 5G is faster than 4G, users can load a movie in a shorter time, and hence there will be more time to watch more content. So data usage depends on user usage.
Q21
Will 5G make mobile phones more vulnerable to hackers?
A21
5G will use higher-standard encryption technology so it is more secure than 4G. Our 5G network will fully comply with the latest network security standards and encryption technology requirements. We also provide a series of network security solutions based on different needs of customers.
Q22
SmarTone was invited by MTR to participate in managing and constructing 4.5G, will this be the case for 5G as well?
A22

SmarTone 5G now provides FULL MTR Station coverage across Hong Kong*.

*Starting 27 June 2021, SmarTone provides full MTR station coverage including 97 MTR stations of the 11 MTR lines.

Q23
After SmarTone launches 5G services, will 4G services become quicker?
A23
There's no influence on 4G services after 5G services are launched. If you wish to enjoy a faster, stabler and smoother network when you are video conferencing, working, watching dramas or gaming or even more, you definitely need to subscribe our 5G plan.
Q24
Once 5G services are launched, will existing issues with 4.5G (e.g., internet service delay in overcrowded areas, etc.) be solved?
A24
We will use both existing and new spectrum in the 5G network, ensuring customers can enjoy the best 5G experience. In some overcrowded areas, we will install extra cell sites, to enable customers to enjoy best mobile experience.
Q25
After 5G is launched, 5G will share 4G data, is that true?
A25
We will use both existing and new spectrum in the 5G network, 5G customers usage on 4G network will be reduced.
Q26
Will 5G high band spectrum, low / middle band spectrum influence internet latency?
A26
There's no influence on 5G network latency with 5G high, middle and low band spectrum. 5G Network latency will be even shorter in the future.
Q27
How does the area division for 5G high spectrum, low / middle band spectrum work?
A27
High and middle band spectrum are used to increase the network capacity, low band spectrum is used for network coverage. Apart from Tai Po and Hong Kong Island that can't use 3.5GHz spectrum, all spectrum will be used based on network needs.
Q28
Can SmarTone support 5G VoNR (voice calling) when 5G is launched?
A28
5G service has now been launched. However, there is currently no handset that can support 5G VoNR (voice calling).
Q29
Will the customer experience be affected when switching between 4G VoLTE and 5G VoNR (voice calling) in voice, data performance once 5G VoNR is supported?
A29
Once the network and handset support 5G VoNR, there's a seamless transformation between data and voice on 4G and 5G networks. Customer experience won't be affected.
Q30
Are the 5G phones purchased from foreign countries compatible with the 5G network in HK?
A30
Regardless of where the 5G mobile phone was purchased by the customer, even if the same model of the same brand is used, it may not be compatible because of the individual settings of the mobile phone manufacturer and the spectrum configuration. However, 5G phones sold through SmarTone will be compatible with our 5G network.
Q31
Which 5G phone brand will get better reception? Are there any alternative sources of information where I can learn more about 5G handsets?
A31
Numerous 5G handset models from different brands are now available, each of which has its own advantages, selling points and mobile phone specifications. For the latest 5G mobile phone information, you can go to our Facebook page and leave a phone number in case you wish to be contacted for latest 5G phone launches. You can also contact our WhatsApp assistant to learn more.
Q32
Will the phone use more power?
A32
With our pioneer DSS "Dynamic Spectrum Sharing" technology, a seamless transformation between 4G and 5G network, less frequency changes lead to low battery usage.
Q33
If I upgrade to 5G but only use a 4.5G mobile phone what would happen?
A33
5G networks require 5G mobile phones to enjoy the high speed and comprehensive experience of 5G.
Q34
(Samsung Users) What is the difference between the black and white colour on the 5G icon?
A34
When the handset is connected to the 5G network, connected (with data usage) or Idle (without data usage) status will be shown.
Q35
I want to apply (new) /change (existing) for a 5G service. How to do it? Will SmarTone provide new services for 5G? Will SmarTone provide unlimited data plans for 5G? If so, will fair usage policy apply?
A35

SmarTone 5G provides full HK coverage^, and was chosen as the Consumers' No.1 Best Preferred 5G Network†. Flexible plan - Perfect choice to fit your life.

New customer subscribing to 5G monthly plan can enjoy:

  • Just $398/month for 100GB 5G monthly data and enjoyment of faster, stabler and smoother video conference, work, drama marathon and gaming.
  • Up to $1,000 monthly fee rebate or handset & accessories discount.
  • Get 5G handsets with whopping offers.
  • Save your unused monthly data for later, applicable for both Local and Greater Bay Area data. Maximise your use.
  • Top-up to unlimited 5G data at will, flexi monthly add-on and contract free.#
  • Hong Kong's first 5G+4.5G create-your-own combo, Add-on SIM cards at the speed of your choice for family sharing or multiple devices
  • FREE Greater Bay Area Data and Mainland China Mobile Number.#

Existing customers can also enjoy other re-contact/ 5G upgrade offers. Please visit SmarTone stores or call our hotline 2281 8802 for enquiries!

Surpass your 5G Moment? Enter into a world of seamless video conferencing, ramped-up gaming and audio visuals, and total self-immersion in virtual reality.

  • A smooth and stable video conferencing experience with SmarTone 5G! Stay online no matter in work meetings or catching up with friends, so you will not miss any important moments! Want to talk more freely? Get FREE "Talk Freely Pack" on 5G plan subscription to enjoy unlimited data for Zoom / Teams!
  • SmarTone 5G x hmvod, download or stream 4K movies speedily and smoothly on-the-go, just like your personal theatre! With the latest Hollywood hits, just revel! (Free for the first three months if customer chooses selected contract plan)
  • SmarTone 5G x VIVEPORT, instantly download VR content together with over 1,000 VR entertainments, unlimited exclusive VR videos and offers, immerse yourself in virtual worlds and explore everything within your reach! (Free for the first three months when purchasing selected VR devices at the same timege)
  • SmarTone's "Gamergizer", a must-have for all gamers! Upgrades you to a higher network priority during your gaming. Enjoy a more superior experience with a fast and stable gaming network connection until you win!
  • From online shopping or working, to kids’ e-learning, everyday you go online, you have stronger security protection against cyber threats. Be offensive and defensive with SmarTone Cyber & Voice Security, the best online safeguard for peace of mind. (Free for the first three months if customer chooses selected contract plan)
  • Unlock 3D virtual pets with SmarTone "SmarT AR" and bring it to your real world! Have fun with your favourite virtual pet wherever you go, snap the fun moments and share with friends!

#Applicable to designated 5G service plans only

^Based on results obtained from SmarTone's road test conducted on 3 Feb 2021. The road test covers major roads including expressways, trunk roads, tunnels and bridges in Hong Kong. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

ꭞBased on results obtained from study conducted by NuanceTree between Jul and Sep 2020, as commissioned by SmarTone. Please visit 5g.smartone.com/en/5G/

Q36
When I use a prepaid card will there be any 5G services?
A36
For related service information and promotion dates to be announced afterwards, customers can click here for the latest information.
Q37
What is the difference between 5S and 5G?
A37

SmarTone’s 5S is the 5 standards that the overall mobile experience should be measured against and critical to users:

Speed: Quick response for browsing, video playing and social media posting

Stability: Performance is consistent anywhere, anytime.

Seamlessness: Browsing, gaming is smooth & video is played from start to end without picture break-up or stalling

Security: Customers are well protected from junk calls and mobile threats with Call Guard and ST Protect respectively.

Service: An array of unrivalled services to meet customer needs. SmarTone offers Powerbank Free Rental to its users at all stores for free, while SmarTone Screen Replace gives users free screen replacement when damaged.

5G technology is the game-changing transition to the world of hyper-connectivity and real-time IoT. SmarTone will explore the unlimited possibilities of 5G for HK consumers and enterprises through cooperation and tie-ups with various industry and technology leaders.

Q38
Do I need to change my SIM card to use 5G?
A38
All 4G customers use USIM and they will not need to replace their SIM when upgrading to 5G. However, customers must use 5G mobile phones in conjunction with USIM to subscribe to a 5G service plans to enjoy 5G. SIM replacement is required for 2G/ 3G customers.
Q39
There are many 5G events in South Korea. When SmarTone customers purchase a 5G mobile will there be any similar experiences?
A39
We will continue to launch 5G-related services and experiences for our customers. Some of them are even exclusive. Details will be announced nearer the time.