Widest Coverage in Hong Kong+
# “Consumers’ No.1 Best Preferred 5G Network” is based on results obtained from study conducted by market research company NuanceTree, as commissioned by SmarTone. 771 post-paid SIM card users were interviewed via online survey and street interviews between July and Sep 2020.
Super Fast Speed
0xFaster than 4G*
Low Latency
100msAchieve one millisecond*
Mass Connectivity
0xGreater device connectivity than 4G*
The beauty of 5G lies in three distinct qualities. Ultra-fast download and upload speeds mean your everyday entertainment from watching movies to downloading large files can go as smooth as can be, while uploading presentations at work is a breeze. Meanwhile, amazing network capacity and its super low latency means no more lagging for online shopping and online multiplayer games while delivering perfect HD experience. Even in multi-person video conferencing, both video and audio are synchronised as if meeting face-to-face. With 5G, you can always achieve more.
Indeed, 5G is the backbone of future technology development. From VR, AR to MR, they all require blazingly fast speeds and intensive network connection. 5G, together with the application of big data and AI, makes them possible—set to revolutionise our everyday life and break boundaries for businesses.
*The figures used about speed, capacity of concurrent connections and latency of 5G network are theoretical maximum values that could be achieved by the technology. Actual customer Internet experience can vary due to factors such as the relative position between user and the base stations, the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise. Source: GSMA The 5G guide (https://www.gsma.com)
SmarTone is constantly investing in our digital infrastructure to provide to Hong Kong the No.1 5G network with the widest coverage^. From base station placement, installation, to network testing and optimisation, SmarTone integrate innovative mindsets and technologies the best we can, to bring the best network experience to every one of our customers, and to drive Hong Kong’s transition into a world-class Smart City.
*Based on results obtained from study conducted by market research company NuanceTree, as commissioned by SmarTone. 771 post-paid SIM card users were interviewed via online survey and street interviews between July and Sep 2020.
^Based on results obtained from SmarTone's road test conducted on 19 Jul 2021.
*The Hong Kong exclusive 5G Max technology adopted by SmarTone features AI real-time radio processing and Ericsson’s powerful network technology, both developed by Ericsson. ※The customer number of SmarTone and Hong Kong’s 3 other 5G service providers are obtained from press release dated 25 June and latest performance reports dated 30 June 2021. Spectrum per customer is calculated by dividing available spectrum to each network provider by their number of customers.
SmarTone 5G’s powerful coverage for an optimised network experience
SmarTone is constantly investing in our network infrastructure development, providing the No.1 5G network with the widest coverage in Hong Kong+. SmarTone 5G’s network coverage now extends to the East Rail Line cross-harbour extension, covering all MTR stations across the city# to give customer the best SmarTone network experience in concourse, platform and train areas.
SmarTone’s 5G network now covers prime business districts, malls, country parks^, major highways, tunnels and more. Giving customers an optimised 5G network experience both indoors and out, above and below ground! Keeping you seamlessly connected even when you travel all the way from the Island side to the New Territories.
+“The Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 19 Jul 2021. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.
#Starting 9 May 2022, SmarTone 5G provides full MTR coverage including 98 MTR stations of the 10 MTR lines.
^Actual customer Internet experience within the country parks can be varied due to factors such as the geographical locations of user and the base stations, conditions of landscape (hill features, valleys, woodlands), the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.
The visual shown is for illustrating the coverage of our 5G network. Coverage may not be available in some locations.
MTR Stations
Office Buildings
Shopping Malls
Major Infrastructure and Hotels
SmarTone 5G Plan – Most flexible. Perfect choice to fit your life.
^ The plan includes 200GB Full Speed Data offer within the contract period. Under FUP (Fair Usage Policy), when monthly data usage reaches the plan's data allowance, data service continues, but access to network resources will be given lower priority and data service experience may be affected.
SmarTone 5G is here to help you embrace the new trend in smart technology for business. We are devoted to assisting enterprises in upgrading and transformation through the deployment of 5G, so as to improve work efficiency, productivity and service quality, while exploring new business opportunities. Learn More
5G is set to transform the construction industry with its capability of handling data-intensive workloads. Construction professionals can now have real-time access to mission-critical information without geographical constraints. Imagine an instantly available BIM model with rich visual content using IoT and AR technology. Such enhanced visibility will help improve productivity and safety for construction. Learn More
5G can drive us into the future of a truly smart city. With vehicle-to-vehicle and vehicle-to-infrastructure communication now viable on 5G, the next generation of intelligent transportation management systems can greatly improve the city’s traffic flow. Smart traffic lights can help avoid traffic congestion. Fully autonomous cars can also become a reality. Learn More
5G-powered video surveillance cameras offering up to 8k resolution can strengthen access control and facility management quality. In addition, AI-backed analysis of equipment usage will allow property management companies to reduce energy waste and operating costs, and thus improve property management efficiency. Learn More
5G-enabled telemedicine will facilitate video consultation on a highly reliable network. High speed allows for the instant transfer of large files such as X-rays and CT scans, leading to more efficient diagnoses. It also brings convenience to patients who are less mobile, e.g. the elderly and the disabled.
5G will revolutionise the way consumers interact with retail stores. Utilising 5G and the technology of IoT, AR and VR, retailers can engage consumers with the likes of personalised digital signage, VIP facial recognition, interactive mobile apps, and smart mirrors. Customer journeys will be reshaped. Learn More
5G is key to creating a brand-new hotel experience. Robots can support the staff in welcoming visitors, check-in/out, goods delivery and providing travel guidance, while guests can share the excitement of controlling the in-room environment via their handsets, enjoying 5G-enabled services such as 4K movies and cloud games, and experiencing VR fitness at the gym. Learn More
Now your own unique 5G experience can be taken to the next level! Enter into a world of seamless video conferencing, ramped-up gaming and audio visuals, and total self-immersion in virtual reality. Not only this, but you will enjoy mobile cyber-security with peace of mind. Realise your 5G life!
Game Like Never BeforeSmarTone’s “Gamergizer” upgrades you to a higher network priority during your gaming. Enjoy a more superior experience with a fast & stable gaming network connection until you win! Plus “Arena of Valor” data waiver!
A Complete Cyber & Voice DefenceStay safe when shopping online, using public Wi-Fi or clicking on any links with SmarTone "Cyber & Voice Security Bundle" and enjoy its personal data, privacy and nuisance protection.
AR Inside OutUnlock 3D virtual pets with “SmarTone AR “& bring it to your real world! Have fun with your favourite virtual friends wherever you go, snap the fun & share the moments with friends!
Seamless Video ConferencingA smooth & stable video conferencing experience to stay online in work meetings, catching up with friends, as well as e-learning, so you will not miss any important moments! Want to talk more freely? Get a FREE “Talk Freely Pack” on subscription to enjoy unlimited data for Zoom/Teams!
4K Theatre On-the-GoSmarTone 5G x hmvod, download or stream 4K movies speedily and smoothly on-the-go, just like your personal theatre! With exclusive first up 4K movies each month and the latest Hollywood hits, just revel!
More exciting 5G experiences to come...
For You to Indulge in Our Powerful Network
SmarTone 5G‘s widest coverage in Hong Kong^ now extends to the East Rail Line cross-harbour extension, covering all MTR stations*, prime business districts, popular signature shopping malls, country parks#, major highways, and 17 tunnels including Cross Harbour Tunnel, Aberdeen Tunnel, Tate’s Cairn Tunnel , Tseung Kwan O Tunnel, Eagle's Nest Tunnel, Cheung Tsing Tunnel, Shing Mun Tunnel, Kai Tak Tunnel, Eastern Harbour Crossing, Sha Tin Heights Tunnel, Tai Wai Tunnel, Nam Wan Tunnel, Lion Rock Tunnel, Central–Wan Chai Bypass, Discovery Bay Tunnel, Tai Lam Tunnel and Tuen Mun Chek Lap Kok Tunnel. SmarTone 5G is also deployed in 65 countryside locations, including hiking trails, country parks, outdoor cycle tracks, nature trails and campsites. Its presence in most outdoor and indoor locations allows you to enjoy an optimized 5G network experience in your everyday life.
^ “Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 19 Jul 2021. The route of the road test covers major roads including expressways, trunk roads, tunnels and bridges. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.
*Starting 9 May 2022, SmarTone 5G provides full MTR coverage including 98 MTR stations of the 10 MTR lines.
#Actual customer Internet experience within the country parks can be varied due to factors such as the geographical locations of user and the base stations, conditions of landscape (hill features, valleys, woodlands), the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.
SmarTone 5G’s network coverage now extends to the East Rail Line cross-harbour extension, covering all MTR stations* to give customers the best SmarTone network experience in concourse, platform and train areas. Our 5G network tested first in download speed during peak hour in crowded MTR stations, including Wan Chai, Causeway Bay, Tsim Sha Tsui, Tiu Keng Leng, Yau Tong and more^! We are also leading in network speed at major interchange stations including Admiralty, North Point, Prince Edward and more#, giving you an optimized network experience above and below ground!
*Starting 9 May 2022, SmarTone 5G provides full MTR coverage including 98 MTR stations of the 10 MTR lines.
^Based on the test results conducted in July 2021
#Only limited to the platform of the Island Line in Admiralty and North Point stations; based on the test results conducted in July 2021
SmarTone is the only Hong Kong telecom provider using European leader Ericsson to be our 5G network provider. The two companies have been working together for more than 28 years. Ericsson has a history of over 100 years and is a leader in the telecommunications equipment market. Our world-class 5G network brings customers the best 5G network experience.
SmarTone uses the following technologies from Ericsson:
SmarTone has always based its quality service on customer needs and strives to give each customer an optimized network experience.
SmarTone has always focused on the customer's overall online experience. A single emphasis on speed is not enough. For the best experience, it is necessary to be stable and smooth. Our 4.5G meets the above factors.
5G technology is 5 to 20 times faster than the highest speed of 4G, and achieves a latency of less than one thousandth of a second. 5G high-speed and real-time connections require a high-quality network. As Hong Kong's leading telecommunications service provider, we have successfully invested in multiple spectrums and will continue to conduct a series of technical tests for the development of 5G in Hong Kong, enabling 5G customers to enjoy an optimized network experience
#The figures used about speed, capacity of concurrent connections and latency of 5G network are theoretical maximum values that could be achieved by the technology. Actual customer Internet experience can vary due to factors such as the relative position between user and the base stations, the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.
| 3G | 4G | 5G |
|---|---|---|
| 3rd Generation Wireless network | 4th Generation Wireless network | 5th Generation Wireless network |
| Designed for voice with some data consideration (multimedia, text, internet) First mobile broadband | Designed primarily for data True mobile broadband | Designed primarily for massive IoT and enhanced mobile broadband |
| Availability | ||
| Year 2000 | Year 2010 | Year 2020 |
| Peak speed (theoretical maximum values)# | ||
| 42Mbps | 1Gbps | 20Gbps |
| Latency (theoretical values)# | ||
| 30ms ~ 50ms | 10ms ~ 30ms | Down to 1ms or less |
| How long does it take to download an hour of 4K video? (theoretical values)# | ||
| 1 hour | 3-5 minute | Less than 10 seconds |
5G will bring greater benefits and possibilities to our future lives. In theory, a user with 5G will experience a lift in network speed and the response time will be faster (low latency).
For reference only, the actual speed will vary depending on the spectrum and number of users.
'SmarTone 5G’s Three Major Features to Maximise 5G Power and Optimise Customers’ Network Experience !
Smartphones are now an extension of us, with mobile network playing a role in our daily communications, high-definition entertainment experience, remote learning and even upload/download of large files for work. 5G's three major features will not only help you do better, it will also help you do more!
1. SmarTone 5G - Widest coverage in Hong Kong^
SmarTone 5G's widest coverage in Hong Kong^ now extends to the East Rail Line cross-harbour extension, covering all MTR stations* to give customers the best SmarTone network experience in concourse, platform and train areas. SmarTone’s 5G network now covers prime business districts, popular signature shopping malls, country parks#, major highways, and 17 tunnels including Cross Harbour Tunnel, Aberdeen Tunnel, Tate’s Cairn Tunnel , Tseung Kwan O Tunnel, Eagle's Nest Tunnel, Cheung Tsing Tunnel, Shing Mun Tunnel, Kai Tak Tunnel, Eastern Harbour Crossing, Sha Tin Heights Tunnel, Tai Wai Tunnel, Nam Wan Tunnel, Lion Rock Tunnel, Central–Wan Chai Bypass, Discovery Bay Tunnel, Tai Lam Tunnel and Tuen Mun Chek Lap Kok Tunnel. SmarTone 5G is also deployed in 65 countryside locations, including hiking trails, country parks, outdoor cycle tracks, nature trails and campsites. Its presence in most outdoor and indoor locations allows you to enjoy an optimized 5G network experience in your everyday life.
2. Proprietary 5G MAX~ (Real-time Artificial intelligence + Ericsson Powerful Network Technology)
Incorporates artificial intelligence into baseband frequency, instantly directing SmarTone 5G user to the best 5G base station, with pioneering Dynamic Spectrum Sharing (DSS) technology, SmarTone 5G users can enjoy 5G anytime, anywhere and experience a broad 5G coverage for greater stability.
3. Most Spectrum Resources per Customer in Hong Kong※
Sizeable infrastructure investment to build a world-class network, allocating more network resources to each customer.
SmarTone 5G Plan – Most flexible. Perfect choice to fit your life.
^ “Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 19 Jul 2021. The route of the road test covers major roads including expressways, trunk roads, tunnels and bridges. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.
*Starting 9 May 2022, SmarTone 5G provides full MTR coverage including 98 MTR stations of the 10 MTR lines.
#Actual customer Internet experience within the country parks can be varied due to factors such as the geographical locations of user and the base stations, conditions of landscape (hill features, valleys, woodlands), the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.
~The Hong Kong exclusive 5G Max technology adopted by SmarTone features AI real-time radio processing and Ericsson’s powerful network technology, both developed by Ericsson.
※The customer number of SmarTone and Hong Kong’s 3 other 5G service providers are obtained from press release dated 25 June and latest performance reports dated 30 June 2021. Spectrum per customer is calculated by dividing available spectrum to each network provider by their number of customers.
