SmarTone 5G's widest coverage in Hong Kong^ now provides FULL MTR Station coverage across Hong Kong*, prime business districts, popular signature shopping malls, major roads and 17 tunnels including Cross Harbour Tunnel, Aberdeen Tunnel, Tate’s Cairn Tunnel , Tseung Kwan O Tunnel, Eagle's Nest Tunnel, Cheung Tsing Tunnel, Shing Mun Tunnel, Kai Tak Tunnel, Eastern Harbour Crossing, Sha Tin Heights Tunnel, Tai Wai Tunnel, Nam Wan Tunnel, Lion Rock Tunnel, Central–Wan Chai Bypass, Discovery Bay Tunnel, Tai Lam Tunnel and Tuen Mun Chek Lap Kok Tunnel. SmarTone 5G is also deployed in 65 countryside locations, including hiking trails, country parks, outdoor cycle tracks, nature trails and campsites. Its presence in most outdoor and indoor locations allows you to enjoy an optimized 5G network experience in your everyday life.
Consumer-approval is key for a reputable 5G network, and SmarTone 5G was selected as the Consumers' No. 1 Best Preferred 5G Networkꭞ.
SmarTone is the only Hong Kong telecom provider using European leader Ericsson as our 5G network provider. The two companies have been working together for more than 28 years. Ericsson has a history of over 100 years and is a leader in the telecommunications equipment market. Our world-class 5G network brings customers the best 5G network experience.
SmarTone uses the following technologies from Ericsson:
- Pioneer DSS "Dynamic Spectrum Sharing" Technology - With the unique feature of Ericsson’s dynamic spectrum sharing technology, the spectrums are dynamically utilised, allowing higher efficiency in spectrum allocation according to network traffic. This enables our customers to get the widest coverage and superior quality of 5G.
- A.I Real-time Radio Processing - By adding AI real-time processing to the frequency baseband, SmarTone 5G users will be instantly directed to the best 5G capable cells and will get a high quality 5G Network performance.
- International Network Security Model - SmarTone always emphasises network security. Online best defence for peace of mind with the International Network Security Model.
- It is well known that SmarTone has always placed a priority on service quality and our customers' network experience. We strive to ensure that each customer can enjoy a 5G experience that is not only fast, but also stable and smooth.
- SmarTone 5G Plan – Most flexible. Perfect choice to fit your life.
- SmarTone has always based its service quality on customer needs and strives to ensure each customer can experience a faster, stabler and smoother mobile experience.
- Network management system - We have set up an advanced network management system to monitor our network performance. By analysing advanced performance indicators, we could accurately grasp and predict network performance changes.
- QoE - Based on users' quality of experience (QoE), we are committed to bringing customers the most efficient network.
^ “Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 19 Jul 2021. The route of the road test covers major roads including expressways, trunk roads, tunnels and bridges. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.
* Starting 27 June 2021, SmarTone 5G provides full MTR coverage including 97 MTR stations of the 10 MTR lines.
ꭞBased on results obtained from study conducted by NuanceTree between Jul and Sep 2020, as commissioned by SmarTone. Please visit 5g.smartone.com/en/5G/