tchinese

Why5Gis needed?

Super Fast Speed

0x

Faster than 4G*

Low Latency

100ms

Achieve one millisecond*

Mass Connectivity

0x

Greater device connectivity than 4G*

The beauty of 5G lies in three distinct qualities. Ultra-fast download and upload speeds mean your everyday entertainment from watching movies to downloading large files can go as smooth as can be, while uploading presentations at work is a breeze. Meanwhile, amazing network capacity and its super low latency means no more lagging for online shopping and online multiplayer games while delivering perfect HD experience. Even in multi-person video conferencing, both video and audio are synchronised as if meeting face-to-face. With 5G, you can always achieve more.

Indeed, 5G is the backbone of future technology development. From VR, AR to MR, they all require blazingly fast speeds and intensive network connection. 5G, together with the application of big data and AI, makes them possible—­set to revolutionise our everyday life and break boundaries for businesses.

*The figures used about speed, capacity of concurrent connections and latency of 5G network are theoretical maximum values that could be achieved by the technology. Actual customer Internet experience can vary due to factors such as the relative position between user and the base stations, the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise. Source: GSMA The 5G guide (https://www.gsma.com)

SmarTone Builds Network with Heart as
Hong Kong's No. 1 5G*

SmarTone is constantly investing in our digital infrastructure to provide to Hong Kong the No.1 5G network with the widest coverage^. From base station placement, installation, to network testing and optimisation, SmarTone integrate innovative mindsets and technologies the best we can, to bring the best network experience to every one of our customers, and to drive Hong Kong’s transition into a world-class Smart City.

^ Based on results obtained from study conducted by market research company NuanceTree, as commissioned by SmarTone. 3,942 post-paid SIM card users were interviewed via online survey and street interviews between January and December 2022.
^ Based on results obtained from SmarTone's road test conducted on 04 May 2022

Constructing Network with Heart

AI Smart Network Optimisation

Rigorous Network Testing

Careful Base Station Placement

smartone 5G Hong Kong coverage map smartone 5G Hong Kong coverage wireframe
smartone 5G Hong Kong coverage map point
smartone 5G Hong Kong highway coverage map smartone 5G Hong Kong indoor coverage hotspot smartone 5G Hong Kong mtr coverage hotspot

The Widest Coverage in Hong Kong+

SmarTone 5G’s powerful coverage for an optimised network experience

SmarTone is constantly investing in our network infrastructure development, providing the No. 5G network with the widest coverage in Hong Kong+. SmarTone 5G’s network coverage now covers the all-new “Tseung Kwan O – Lam Tin Tunnel” and “Cross Bay Link”, allowing customers to enjoy SmarTone’s best mobile communications services along the way.

SmarTone is also the No.1 MTR 5G network~, covering all MTR stations across the city#, including the East Rail Line cross-harbour extension. With the fastest speed in the most number of MTR stations, customers can enjoy the best network experience with SmarTone in concourse, platform and train areas.

SmarTone’s 5G network also covers prime business districts, malls, country parks^, major highways, vehicular tunnels and more. Giving customers a quality, fast and stable 5G network experience both indoors and out, above and below ground! Keeping you seamlessly connected even when you travel all the way from the Island side to the New Territories.

+“The Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 4 May 2022. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

#Starting 9 May 2022, SmarTone 5G provides full MTR coverage including 98 MTR stations of the 10 MTR lines.

^Actual customer Internet experience within the country parks can be varied due to factors such as the geographical locations of user and the base stations, conditions of landscape (hill features, valleys, woodlands), the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.

~“No.1 MTR 5G Network” is based on results obtained from SmarTone’s network speed test conducted in Apr 2022. SmarTone compared 5G download speed in 90 MTR stations with Hong Kong’s 3 other 5G service providers and result found that SmarTone has the best network in terms of the numbers of stations having faster download speed when compared to the 3 other 5G service providers. The test used Samsung Galaxy S20 or iPhone 12 and was conducted during busy hours (1800 - 1930) . The test result is based on the average figures of 3 times test at the station.

The visual shown is for illustrating the coverage of our 5G network. Coverage may not be available in some locations.

Experience the World-classNow

SmarTone 5G Plan – Most flexible. Perfect choice to fit your life.

Mobile Service Plan

smartone 5G Service Plan

Re-contract / Upgrade / Subscribe to designated SmarTone 5G plans to enjoy limited-time offer on iPhone 15 Series!

  • Fans Special Double Discount: Up to 12% OFF handset + up to 12% OFF designated Apple accessories
  • FREE 12-month Upgraded Back-to-Front “SmarTone Screen Replace™“ Service (up to $3,000 repair coverage)
  • Included APAC Roaming Data Offer

SmarTone "1+1 Flexi Combo" Offer
FREE Mesh Router (Value: up to $999)

SmarTone "1+1 Flexi Combo" lets you enjoy Home 5G Broadband offer and your choice of 5G or 4.5G Mobile Monthly Plan, PLUS FREE Mesh Router (value up to $999)! All that flexibility for you to enjoy the best network experience wherever you go!

Learn More

SmarToneTransform Your Life

Seamless HD video streaming

Super fast download speed

HD video call

Ultra-smooth online gaming

Super fast documents upload speed

Ultra smooth HD video conferencing

Subsidy for encouraging early deployment of 5G

SmarTone 5G is here to help you embrace the new trend in smart technology for business. We are devoted to assisting enterprises in upgrading and transformation through the deployment of 5G, so as to improve work efficiency, productivity and service quality, while exploring new business opportunities. Learn More

Construction

5G is set to transform the construction industry with its capability of handling data-intensive workloads. Construction professionals can now have real-time access to mission-critical information without geographical constraints. Imagine an instantly available BIM model with rich visual content using IoT and AR technology. Such enhanced visibility will help improve productivity and safety for construction. Learn More

Transportation and Logistics

5G can drive us into the future of a truly smart city. With vehicle-to-vehicle and vehicle-to-infrastructure communication now viable on 5G, the next generation of intelligent transportation management systems can greatly improve the city’s traffic flow. Smart traffic lights can help avoid traffic congestion. Fully autonomous cars can also become a reality. Learn More

Property Management

5G-powered video surveillance cameras offering up to 8k resolution can strengthen access control and facility management quality. In addition, AI-backed analysis of equipment usage will allow property management companies to reduce energy waste and operating costs, and thus improve property management efficiency. Learn More

Healthcare

5G-enabled telemedicine will facilitate video consultation on a highly reliable network. High speed allows for the instant transfer of large files such as X-rays and CT scans, leading to more efficient diagnoses. It also brings convenience to patients who are less mobile, e.g. the elderly and the disabled.

Retail

5G will revolutionise the way consumers interact with retail stores. Utilising 5G and the technology of IoT, AR and VR, retailers can engage consumers with the likes of personalised digital signage, VIP facial recognition, interactive mobile apps, and smart mirrors. Customer journeys will be reshaped. Learn More

Hospitality

5G is key to creating a brand-new hotel experience. Robots can support the staff in welcoming visitors, check-in/out, goods delivery and providing travel guidance, while guests can share the excitement of controlling the in-room environment via their handsets, enjoying 5G-enabled services such as 4K movies and cloud games, and experiencing VR fitness at the gym. Learn More

 5G Smart Hydroponics Planting System

5G Smart Hydroponics Planting System

With multiple sets of 4K cameras and a series of sensors connected through 5G network outside school premises, students can monitor the plant on livestream in real time while the AI analyses water condition, humidity, temperature, etc. to provide advice on how to care for the plants.Inquire

 5G Power-Saving Classroom

5G Power-Saving Classroom

Connects IoT equipment to an ultra-smooth and low-latency 5G network, teaching staff can control lighting, ventilation, air-conditioning, as well as AV systems with one switch. The lighting can even be controlled with motion gestures.Inquire

 5G Power-Saving Bus Classroom

5G Power-Saving Bus Classroom

A bus can also be a 5G classroom! With IoT facilities connected to high-speed 5G network, sensors in the classroom can operate smoothly. Lights will turn on automatically when somebody enters. Teachers can also control air conditioners and projectors easily with a remote control.Inquire

 5G Smart Terrarium

5G Smart Terrarium

Equipped with different monitoring devices and sensors, our 5G network allows for the collection of various real-time data, including water contamination and abnormalities of water level. Lighting and temperature systems can also be controlled with remote control conveniently.Inquire

Surpass the Moment

Now your own unique 5G experience can be taken to the next level! Enter into a world of seamless video conferencing, ramped-up gaming and audio visuals, and total self-immersion in virtual reality. Not only this, but you will enjoy mobile cyber-security with peace of mind. Realise your 5G life!

More exciting 5G experiences to come...

LatestPhones and Products

For You to Indulge in Our Powerful Network

What's New in

Latest Update

You deserve a treat after a long day at work! Unlock your smartphone to game, watch videos or FaceTime with family or children, relishing in your well-deserved me time. Let's explore the ten railway interchange stations in Hong Kong during rush hours to test which 5G network performs the best along the MTR lines! Learn more

7 Feb 2024
 SmarTone's 5G network performs

Quality is the key to choosing the right network! SmarTone conducts network tests using popular apps at peak hours in different locations, applies AI technology to enable the efficient allocation of its network resources, and works as one for the optimal placement of all base stations! We’re committed to always bringing you a fast, stable and smooth network with the BEST overall user experience*!

*According to an article published by ePrice on 22 June 2022.

20 Jul 2022
 SmarTone's latest TV advertisement

SmarTone's “5G Experience Pod” is coming to Area East, L1, New Town Plaza I on 21 Nov-30 Nov 2020! Try out our real-time 5G AI fitness coaching, discover everyday 5G applications and Hong Kong exclusive new flagship handset offers! Stay tuned for more 5G installations across the city!

19 November 2020
 SmarTone's 5G Experience Pod

SmarTone redefines home broadband with a first of its kind Home 5G Broadband service. This solution targets customers currently facing cumbersome broadband installations, expensive monthly fees, and slow internet speed, providing a no landline, plug and play, ultra-high speed 5G home broadband experience at a competitive price. Learn More

14 September 2020
 SmarTone launches its Home 5G Broadband service

SmarTone “5G Experience Pod” hosted at apm, ifc and Sky100, bringing a taste of the powerful 5G network and daily applications to the public. 5G demo coming to your location soon!

5 June 2020
 SmarTone 5G Experience Day

SmarTone launches 5G service with the city’s widest network coverage to spearhead smart city development in Hong Kong

26 May 2020
 smartone 5G Service Launch Webcast

SmarTone selects Ericsson’s 5G to power digitalization in Hong Kong

19 Mar 2020
 smartone x ericsson 5G logo

SmarTone collaborates with start-ups to put forth the SmarTone 5G Innovation Hub with 5G live demo

21 Jan 2020

SmarTone unveils the 'SmarTone 5G X Fun' Partnering local start-up to bring Hong Kong the first 5G Real Virtuality eMotorSports

12 Jul 2019

SmarTone pioneers Hong Kong's first 5G live field trial in 3.5 GHz and 28 GHz bands simultaneously

26 Mar 2019

FAQ

Q1
How extensive is 5G coverage? Will it be better than now and is MTR covered?
A1

SmarTone 5G’s widest coverage in Hong Kong+ now covers all MTR stations*, business districts, popular signature shopping malls, major highways and 23 main road tunnels, including Cross Harbour Tunnel, Aberdeen Tunnel, Airport Tunnel, Central-Wan Chai Bypass Tunnel, Cheung Shan Tunnel, Cheung Tsing Tunnel, Tate’s Cairn Tunnel, Tseung Kwan O Tunnel, Eagle's Nest Tunnel, Shing Mun Tunnel, Kai Tak Tunnel, Eastern Harbour Crossing, Western Harbour Crossing, Lung Shan Tunnel, Sha Tin Heights Tunnel, Tai Wai Tunnel, Nam Wan Tunnel, Scenic Hill Tunnel, Tuen Mun-Chek Lap Kok Tunnel, Lion Rock Tunnel, Discovery Bay Tunnel, Tai Lam Tunnel and Tseung Kwan O–Lam Tin Tunnel. SmarTone 5G is also deployed in 65 countryside locations, including country parks, outdoor cycle tracks, hiking trails, nature trails and campsites, to give you the best 5G experience both indoors and out.

+“The Widest Coverage in HK” is based on results obtained from SmarTone's road test conducted on 21 Jul 2023. The route of the road test covers major roads including expressways, trunk roads, road tunnels and bridges. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

*Starting 9 May 2022, SmarTone 5G provides full MTR coverage including 98 MTR stations of the 10 MTR lines.

Q2
How is SmarTone's 5G MTR coverage timetable? Will it be faster than other operators?
A2

SmarTone 5G, the No.1 MTR network# in Hong Kong, now covers all MTR stations*. It has the most number of stations with the fastest data speed, including the No.1 download speed in high-traffic stations such as Causeway Bay, Tseung Kwan O, Tuen Mun, Ma On Shan, and interchange stations such as Diamond Hill, Kowloon Tong, Admiralty, Tsim Sha Tsui and more. Starting August 2023, SmarTone has even deployed the exclusive 850MHz frequency bands, greatly increasing 5G network capacity, giving customers the best SmarTone 5G network experience in concourses, platforms and train areas!

According to a test conducted by MOBILE Magazine during peak hours in August 2023, SmarTone 5G has the fastest, smoothest and most stable network performance in 7 MTR stations among different 5G network service providers.

For examples:
- Download speed in Long Ping station’s platform is up to 310Mbps, while the slowest network provider recorded 44Mbps, a difference of nearly 8 times.
- Downloading a 115MB episode of anime from Netflix takes about 8 seconds at Mong Kok East station’s platform

*Starting 9 May 2022, SmarTone 5G provides full MTR coverage including 98 MTR stations of the 10 MTR lines

#"No.1 MTR 5G Network" is based on results obtained from SmarTone's speed test conducted in June 2021. SmarTone's 5G download speed in 90 MTR stations is compared to that of 3 other 5G service providers in Hong Kong. The test is conducted with Samsung Galaxy S20 or iPhone 12 handsets during rush hour (18:00-19:30), and the test result is obtained by averaging 3 test scores from the station platform.

Q3
SmarTone 5G uses what spectrum band?
A3

We fully utilise all the successfully acquired 3.3GHz, 3.5GHz, 4.9GHz and 26 / 28GHz new spectrums, together with existing spectrums, to give each and every customer the enjoyment of the most spectrum resources in Hong Kong~. SmarTone has the most low-band spectrums in Hong Kong*, giving us more powerful signal penetration and stronger indoors reception^ (low-band spectrum: 45MHz) so our customers can enjoy the best 5G network experience in the MTR, popular signature shopping malls, commercial buildings and more.

Starting August 2023, SmarTone has even deployed the exclusive 850MHz frequency bands, greatly increasing 5G network capacity, giving customers the best SmarTone 5G network experience in concourses, platforms and train areas!

~The customer number of SmarTone and Hong Kong’s 3 other 5G service providers are obtained from press release dated 25 June and latest performance reports dated 30 June 2021. Spectrum per customer is calculated by dividing available spectrum to each network provider by their number of customers.

*After 30 June 2022, SmarTone has 45MHz of sub-1 GHz spectrum. The other 3 network service providers in Hong Kong only have 40MHz or less of sub-1 GHz spectrum.

^SmarTone is in possession of the most low-band spectrums (including 700MHz, 850MHz and 900MHz), which facilitates stronger signal penetration.

Q4
What type of technology does SmarTone use for 5G?
A4
The 5G specifications have been defined by the standards body, 3rd Generation Partnership Project (3GPP). The body has been responsible for establishing the technical standards since 3G, and then 4G, ensuring the compatibility of mobile networks and user devices around the globe. SmarTone will build its 5G network in compliance with the above specifications. Currently the 5G NR Release-15 specifications is confirmed for commercial launches, making use of the 5G Massive MIMO and mmWave technologies.
Q5
Which communication equipment supplier is SmarTone using?
A5

SmarTone is the only Hong Kong telecom provider using European leader Ericsson to be our 5G network provider. The two companies have been working together for more than 28 years. Ericsson has a history of over 100 years and is a leader in the telecommunications equipment market. Our world-class 5G network brings customers the best 5G network experience.

SmarTone uses the following technologies from Ericsson:

  • Pioneer DSS "Dynamic Spectrum Sharing" Technology - With the unique feature of Ericsson’s dynamic spectrum sharing technology, the spectrums are dynamically utilised, allows for higher efficiency in spectrum allocation according to network traffic. This enables our customers to get the widest coverage and superior quality of 5G.
  • A.I Real-time Radio Processing - By adding AI real-time processing to the frequency baseband, SmarTone 5G users will be instantly directed to the best 5G capable cells and will get a high quality 5G Network performance.
  • International Network Security Model - SmarTone always emphasises network security, online best defence for peace of mind with the International Network Security Model.

SmarTone has always based its service quality on customer needs and strives to ensure each customer can experience a faster, stabler and smoother mobile experience.

Q6
How about 5G speed? How much faster is it than the current 4.5G?
A6

SmarTone has always focused on the customer's quality of experience. A singular emphasis on speed is not enough. For the best experience, "stability" and "smoothly" are just as important, with examples being: video streaming with next to no waiting, available when needed. Our 4.5G meets the above factors to bring an outstanding network experience to our customers, and our 5G performance is even better.

The top speed of 5G technology is 5 to 20 times faster than the highest speed of 4G, and achieves a latency of less than one thousandth of a second. 5G high-speed and real-time connections require a high-quality network. As Hong Kong's leading telecommunications service provider, we will fully utilise all acquired spectrums and continue to drive Hong Kong's Smart City development, while giving each and every customer the best 5G network experience.

4G 5G
4th Generation Wireless network 5th Generation Wireless network
Designed primarily for data
True mobile broadband
Designed primarily for massive IoT and enhanced mobile broadband
Availability
Year 2010 Year 2020
Peak speed (theoretical maximum values)#
1Gbps 20Gbps
Latency (theoretical values)#
10ms ~ 30ms Down to 1ms or less
How long does it take to download an hour of 4K video? (theoretical values)#
3-5 minute Less than 10 seconds


You are welcome to visit designated SmarTone stores to experience the “5G Speed Test Challenge”, learn more about the differences between 4G and 5G, and experience in person the power of SmarTone 5G.

#The figures used about speed, capacity of concurrent connections and latency of 5G network are theoretical maximum values that could be achieved by the technology. Actual customer Internet experience can vary due to factors such as the relative position between user and the base stations, the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.
*Based on results obtained from study conducted by NuanceTree between Jul and Sep 2020, as commissioned by SmarTone.

Q7
How is 5G better than 4.5G for the individual?
A7

5G brings greater benefits and possibilities to our lives. In theory, a user with 5G will experience a lift in network speed and the response time will be faster (low latency).

  • Downloading a 4K video, for example, 4G takes 3-5 minutes, and 5G takes less than 10 seconds.
  • To download a 1GByte file, 4G takes 1-2 minutes. In theory, 5G can do it in 10 seconds.
  • Uploading a 100MByte video to Facebook, 4G takes 1 minute, 5G takes just a few seconds.
  • The initial 5G latency is about 10ms, and it can be as low as 1ms in the future. Compared with the 30ms latency of 4G, gaming response time is faster and smoother.

For reference only, the actual speed will vary depending on the spectrum and number of users.

Q8
What advantages does SmarTone's 5G network have over other networks?
A8

SmarTone has always believed in "Building Network with Heart", constantly investing in network infrastructure development to provide Hong Kong's No.1 5G network as an industry leader:

1. In 2023, SmarTone was honoured with the "No.1 Communications Brand" and "Top 10 Strongest Brand in Hong Kong". SmarTone is the only mobile operator to achieve this honours given by Kantar BrandZ, demonstrating highly rated of brand performance and reaffirming our leadership in the market and exceptional strength. The report was published by Kantar, a global independent data research and consulting firm. It is an authoritative analysis of Hong Kong's strongest brands.

2. Widest coverage in Hong Kong+, SmarTone's network now covers all MTR stations*, business districts, popular signature shopping malls, major roads and 65 countryside locations, including country parks, outdoor cycle tracks, hiking trails, nature trails and campsites.

3. The No.1 MTR 5G Network#, SmarTone has the most number of stations with the fastest data speed in Hong Kong. SmarTone boasts the No.1 download speed in high-traffic stations such as Causeway Bay, Tseung Kwan O, Tuen Mun, Ma On Shan, and interchange stations such as Diamond Hill, Kowloon Tong, Admiralty, Tsim Sha Tsui and more. Starting August 2023, SmarTone has even deployed the exclusive 850MHz frequency bands, greatly increasing 5G network capacity, giving customers the best network experience in concourses, platforms and train areas.

4. Covers the most road tunnels in Hong Kong. Pioneered the full 5G coverage in 23 main road tunnels in Hong Kong, including Cross Harbour Tunnel, Aberdeen Tunnel, Airport Tunnel, Central-Wan Chai Bypass Tunnel, Cheung Shan Tunnel, Cheung Tsing Tunnel, Tate’s Cairn Tunnel, Tseung Kwan O Tunnel, Eagle's Nest Tunnel, Shing Mun Tunnel, Kai Tak Tunnel, Eastern Harbour Crossing, Western Harbour Crossing, Lung Shan Tunnel, Sha Tin Heights Tunnel, Tai Wai Tunnel, Nam Wan Tunnel, Scenic Hill Tunnel, Tuen Mun-Chek Lap Kok Tunnel, Lion Rock Tunnel, Discovery Bay Tunnel, Tai Lam Tunnel and Tseung Kwan O–Lam Tin Tunnel.

5. Most spectrum resources per customer in Hong Kong~, giving each customer the most usable spectrum resources among all operators, so they can enjoy the best 5G network anytime, anywhere.

6. The most low-band spectrums in Hong Kong to facilitate more powerful signal penetration and stronger indoors reception^, for super smooth internet in MTR areas, signature malls, commercial buildings and more.

7. SmarTone was selected as the Consumers' No.1 Best Preferred 5G Network to give customers the best 5G network experience. Believe in the best, use the best.

8. SmarTone is the only Hong Kong telecom provider using European leader Ericsson as our 5G network provider. The two companies have been working together for more than 28 years. Ericsson has a history of over 100 years and is a leader in the telecommunications equipment market. Our world-class 5G network brings customers the best 5G network experience. SmarTone uses the following technologies from Ericsson:

- Pioneer DSS "Dynamic Spectrum Sharing" Technology - With the unique feature of Ericsson’s dynamic spectrum sharing technology, the spectrums are dynamically utilised, allowing higher efficiency in spectrum allocation according to network traffic. This enables our customers to get the widest coverage and superior quality of 5G.

- A.I Real-time Radio Processing - By adding AI real-time processing to the frequency baseband, SmarTone 5G users will be instantly directed to the best 5G capable cells and will get a high quality 5G Network performance.

- International Network Security Model - SmarTone always emphasises network security. Online best defence for peace of mind with the International Network Security Model.

It is well known that SmarTone has always placed a priority on service quality and our customers' network experience. Apart from basing our service on the Quality of Experience to ensure that our customers can enjoy the most efficient SmarTone network, we also deploy the most advanced network management system to analyse advanced performance indicators, to accurately grasp and predict changes in network performance.

SmarTone 5G Plan – Most flexible. Perfect choice to fit your life.

+“The Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 21 Jul 2023. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, road tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.
~The customer number of SmarTone and Hong Kong’s 3 other 5G service providers are obtained from press release dated 25 June and latest performance reports dated 30 June 2021. Spectrum per customer is calculated by dividing available spectrum to each network provider by their number of customers.
# "No.1 MTR 5G Network" is based on results obtained from SmarTone's speed test conducted in June 2021. SmarTone's 5G download speed in 90 MTR stations is compared to that of 3 other 5G service providers in Hong Kong. The test is conducted with Samsung Galaxy S20 or iPhone 12 handsets during rush hour (18:00-19:30), and the test result is obtained by averaging 3 test scores from the station platform. *Starting 9 May 2022, SmarTone 5G provides full MTR coverage including 98 MTR stations of the 10 MTR lines.
“Consumers’ No.1 Best Preferred 5G Network” is based on results obtained from study conducted by market research company NuanceTree, as commissioned by SmarTone. 3,942 post-paid SIM card users were interviewed via online survey and street interviews between January and December 2022.
^SmarTone is in possession of the most low-band spectrums (including 700MHz, 850MHz and 900MHz), which facilitates stronger signal penetration. After 30 June 2022, SmarTone has 45MHz of sub-1 GHz spectrum. The other 3 network service providers in Hong Kong only have 40MHz or less of sub-1 GHz spectrum

Q9
If I want to experience the 5G network, can I go to any of the SmarTone store to try it?
A9

SmarTone 5G can be experienced live at designated SmarTone stores located around Hong Kong; The “5G Speed Test Challenge” will give you a taste of the differences between 4G and 5G, an experience of the advantages SmarTone 5G has over other operators, and show you the power of Hong Kong's No.1* SmarTone 5G.

For enquiries, please call 2880 2888.

*Based on results obtained from study conducted by NuanceTree between Jul and Sep 2020, as commissioned by SmarTone.

Q10
Is there a difference between 5G in Hong Kong and 5G in foreign countries?
A10
All officially launched 5G network services must comply with the global standards for 5G . Therefore, the 5G standards being used in Hong Kong are no different from that in other countries, except that spectrum bands would be allocated differently for 5G service by individual countries.
Q11
What are the requirements for using 5G roaming outside the country? Your Data Roaming Day Plan supported 5G roaming? Does SmarTone cooperate with overseas network operators?
A11
To enjoy 5G roaming service, please subscribe our 5G Plan, enable your Data Roaming service, with compatible 5G smartphone and designated version. We work closely with oversea mobile operators to extend our 5G roaming destinations.
Q12
What about the "blind spots" in Hong Kong regarding 5G technology? Do locations such as the Tai Po Industrial Village and Stanley need to be listed as restricted areas?
A12
Due to the fact there are satellite stations that are occupying the 3.5 GHz spectrum in Tai Po, Ma On Shan and the southern part of Hong Kong Island, telecommunications providers are unable to make use of this spectrum for 5G. Hence, SmarTone uses pioneer DSS "Dynamic Spectrum Sharing" technology which enables dynamic sharing of 4G spectrum for 5G service. We will also be building additional 4.9GHz base stations in these areas to improve 5G service experience.
Q13
How's the coverage in New Territories areas such as Tai Po?
A13
Due to the fact there are satellite stations that are occupying the 3.5 GHz spectrum in Tai Po, Ma On Shan and the southern part of Hong Kong Island, telecommunications providers are unable to make use of this spectrum for 5G. Hence, SmarTone uses pioneer DSS "Dynamic Spectrum Sharing" technology which enables dynamic sharing of 4G spectrum for 5G service. We will also be building additional 4.9GHz base stations in these areas to improve 5G service experience.
Q14
Is there a solution to the no-fly zone issue?
A14
Due to the fact there are satellite stations that are occupying the 3.5 GHz spectrum in Tai Po, Ma On Shan and the southern part of Hong Kong Island, telecommunications providers are unable to make use of this spectrum for 5G. Hence, SmarTone uses pioneer DSS "Dynamic Spectrum Sharing" technology which enables dynamic sharing of 4G spectrum for 5G service. We will also be building additional 4.9GHz base stations in these areas to improve 5G service experience.
Q15
Referencing the results announcement on 18 Feb, the map displaying coverage areas indicates that there will be no 5G Mid-Band coverage in major New Territories areas such as Tai Po?
A15
Due to the fact there are satellite stations that are occupying the 3.5 GHz spectrum in Tai Po, Ma On Shan and the southern part of Hong Kong Island, telecommunications providers are unable to make use of this spectrum for 5G. Hence, SmarTone uses pioneer DSS "Dynamic Spectrum Sharing" technology which enables dynamic sharing of 4G spectrum for 5G service. We will also be building additional 4.9GHz base stations in these areas to improve 5G service experience.
Q16
How fast is 5G with hotspots?
A16
5G is faster and smoother than 4G, but hot-spot sharing speed depends on the usage
Q17
Does a 5G call drop when 4G is not available and will there be VoLTE (voice service)?
A17
5G mobile phones support both 5G and 4G networks. 5G mobile phones currently available utilises 4G VoLTE for voice service.
Q18
What happens if customers can't receive 5G services in some areas. Will the internet stop or will the customer just go to the 4G network?
A18
Customer experience will not be affected if the customer can't receive 5G services in some areas. The network will fall into 4G services seamlessly if that area doesn't have a 5G signal.
Q19
Can SmarTone 5G be used for home internet?
A19
Aside from 5G mobile service, we also provide Home 5G Broadband and Home Fiber Broadband services for customers to choose from based on their needs. SmarTone 5G mobile service and Home 5G Broadband will be good options for areas where fiber broadband is currently unavailable. Home 5G Broadband requires no landlines; simply plug and play anytime to end the fight for internet with a 7-day trial and return guarantee.
Q20
Is 3G eliminated after the launch of 5G? Is 2G services still available?
A20
With our 5G network upgrade, spectrums currently supporting our 2G network will be reallocated to provide a more innovative mobile service to our customers, and our 2G network will cease service gradually. If you are currently using our 2G network, please change your phone network setting to 4G or 5G as soon as possible; if you are using a 2G handset, please switch to a 4G or 5G phone/ mobile device at your earliest convenience to continue enjoying an advanced mobile service.
Q21
Is 5G radiation greater than 4.5G?
A21
All transmitting stations in Hong Kong must meet the Radiation Safety Standard of Radio Base Stations and Hand-held Mobile Communications Devices set by the Office of the Communications Authority and our 5G base stations will be constructed according to the required specifications.

For details, please visit below: https://www.ofca.gov.hk/tc/consumer_focus/mobile_telecom/rf_radiation_safety/index.html
Q22
Does our company have 5G sub-6GHZ and mmWave millimeter wave support? Sony and Samsung have just announced their new phones having such capabilities.
A22
28GHz is the spectrum called mmWave or millimeter wave, while 3.5GHz is the new 5G spectrum that belongs to sub-6GHz and other sub-6GHz that includes the existing spectrum (e.g.: 2100MHz). Our 5G network will use the above three spectrums. Handsets can be used if it is compatible with the above spectrum.
Q23
Do I use more data?
A23
Because 5G is faster than 4G, users can load a movie in a shorter time, and hence there will be more time to watch more content. So data usage depends on user usage.
Q24
After using 5G services, are there restrictions on using the phone as a hotspot, or does the speed slow down?
A24
Because 5G is faster than 4G, users can load a movie in a shorter time, and hence there will be more time to watch more content. So data usage depends on user usage.
Q25
Does 5G make mobile phones more vulnerable to hackers?
A25
5G use higher-standard encryption technology so it is more secure than 4G. Our 5G network will fully comply with the latest network security standards and encryption technology requirements. We also provide a series of network security solutions based on different needs of customers to prevent hacker attacks. For enquiries, please call 2880 2688.
Q26
After SmarTone launched 5G services, have 4G services became quicker?
A26
There's no influence on 4G services after 5G services are launched. If you wish to enjoy a faster, smoother and more stable network when you are video conferencing, working, watching dramas or gaming or even more, you definitely need to subscribe to our 5G plan.
Q27
With the launch of 5G services, are existing issues with 4.5G (e.g., network latency in overcrowded areas, etc.) resolved?
A27
We use both existing and new spectrum in the 5G network to give customers the best 5G experience. In overcrowded areas, we will install extra cell sites, to enable customers to enjoy best mobile experience.
Q28
Has the launch of 5G helped alleviate the traffic on 4G network?
A28
We use both existing and new spectrum in the 5G network, 5G customers usage on 4G network will be reduced.
Q29
Do 5G high band spectrum, low / middle band spectrum influence internet latency?
A29
There's no influence on 5G network latency with 5G high, middle and low band spectrum. 5G Network latency will be even shorter in the future.
Q30
How does the area division for 5G high spectrum, low / middle band spectrum work?
A30
High and middle band spectrum are used to increase the network capacity, low band spectrum is used for network coverage.
Apart from Tai Po and Hong Kong Island that can't use 3.5GHz spectrum, all spectrum will be used based on network needs.
Q31
Can SmarTone support 5G VoNR (voice calling) when 5G is launched?
A31
5G service has now been launched. However, there is currently no handset that can support 5G VoNR (voice calling).
Q32
Is the customer experience affected when switching between 4G VoLTE and 5G VoNR (voice calling) in voice, data performance once 5G VoNR is supported?
A32
Once the network and handset support 5G VoNR, there's a seamless transformation between data and voice on 4G and 5G networks. Customer experience won't be affected.
Q33
Are the 5G phones purchased from foreign countries compatible with the 5G network in HK?
A33
Regardless of where the 5G mobile phone was purchased by the customer, even if the same model of the same brand is used, it may not be compatible because of the individual settings of the mobile phone manufacturer and the spectrum configuration. However, 5G phones sold through SmarTone will be compatible with our 5G network.
Q34
Which 5G phone brand will get better reception? Are there any alternative sources of information where I can learn more about 5G handsets?
A34
Numerous 5G handset models from different brands are now available, each of which has its own advantages, selling points and mobile phone specifications. For the latest 5G mobile phone information, you can go to our Facebook page or leave a phone number in case you wish to be contacted for latest 5G phone launches. You can also contact our WhatsApp assistant to learn more.
Q35
Will the phone use more power?
A35
With our pioneer DSS "Dynamic Spectrum Sharing" technology, a seamless transformation between 4G and 5G network, less frequency changes lead to low battery usage.
Q36
If I upgrade to 5G but only use a 4.5G mobile phone what would happen?
A36
5G networks require 5G mobile phones to enjoy the high speed and comprehensive experience of 5G.
Q37
(Samsung Users) What is the difference between the black and white colour on the 5G icon?
A37
When the handset is connected to the 5G network, connected (with data usage) or Idle (without data usage) status will be shown.
S20, S20+, S20 Ultra: Connected (with data usage):
Idel (without data usage):
Q38
I wish to subscribe / upgrade to SmarTone 5G services, how to do it?
A38
SmarTone's 5G monthly plans are simple and flexible, catering to high, medium, and low data usage users. 5G offers are available for both new customers/existing customers, feel free to call 2281 8802 or visit SmarTone stores for more information.
Q39
Will SmarTone provide unlimited data plans for 5G? If so, will the fair usage policy apply?
A39

If customers select designated 5G monthly plans, they can apply for the 5G local data value-added service. There is no contract and it is charged on a monthly basis. Customers can enjoy unlimited data usage (with speeds not exceeding 5Mbps). Feel free to call 2281 8802 or visit SmarTone stores for more information.

Q40
What value-added services does SmarTone 5G offer?
A40

SmarTone offers a selection of value-added services to help you surpass your 5G moment in your everyday life, work and entertainment:

1. “Talk Freely Pack” gives you unlimited data for Zoom/Teams so you can talk worry-free! Ultra-fast SmarTone 5G connection enables seamless video conferencing! Stay online for work meetings or catch up with loved ones 24x7 so you won’t miss any important moments!
2. “eDoctor” - All new video consultation for family, giving you and your family unlimited doctor consultations at home.
3. The exclusive “Cyber & Voice Security” offers "Data Guard" and "Call Guard" to help you stay away from fraudulent websites, spam calls and phone scams 24x7, ensuring your online and call safety!
4. SmarTone 5G x hmvod facilitates ultra-fast download of 4K content. Enjoy super smooth movie streaming with the latest Hollywood blockbusters just one click away!
5. “Gamergizer” is a must have for gamers! It upgrades you to a higher network priority during your gaming so you can enjoy an ultra-fast, super smooth gaming experience!

Feel free to call 2881 8888 or visit our stores for more information.

Q41
Are 5G services available on prepaid SIMs?
A41
SmarTone offers 5G prepaid SIMs. Interested customers can purchase the latest $118 prepaid SIM and choose from three 5G plans. For details, please visit the prepaid cards page at smartone.com/en.
Q42
Do I need to change my SIM card to use 5G?
A42
All 4G customers use USIM and they will not need to replace their SIM when upgrading to 5G. However, customers must use 5G mobile phones in conjunction with USIM to subscribe to a 5G service plans to enjoy 5G. SIM replacement is required for 2G/ 3G customers.