Best Connectivity# “Consumers’ No.1 Best Preferred 5G Network” is based on results obtained from study conducted by market research company NuanceTree, as commissioned by SmarTone. 771 post-paid SIM card users were interviewed via online survey and street interviews between July and Sep 2020. ^“The Widest Coverage in HK” is based on results obtained from SmarTone's road test conducted on 04 May 2022. The route of the road test covers major roads including expressways, trunk roads, tunnels and bridges. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm. *“Most Spectrum Resources per Customer in HK” The customer number of SmarTone and Hong Kong’s 3 other 5G service providers are obtained from press release dated 25 June 2021 and performance reports dated 30 June 2021. Spectrum per customer is calculated by dividing available spectrum to each network provider by their number of customers. ~“No.1 MTR 5G Network” is based on results obtained from SmarTone’s network speed test conducted in Apr 2022. SmarTone compared 5G download speed in 90 MTR stations with Hong Kong’s 3 other 5G service providers and result found that SmarTone has the best network in terms of the numbers of stations having faster download speed when compared to the 3 other 5G service providers.The test used Samsung Galaxy S20 or iPhone 12 and was conducted during busy hours (1800 - 1930) . The test result is based on the average figures of 3 times test at the station. +“The Most Low-band Spectrums in HK” After 30 June 2022, SmarTone has 45MHz of sub-1 GHz spectrum. The other 3 network service providers in Hong Kong only have 40MHz or less of sub-1 GHz spectrum.
Super Fast Speed
0xFaster than 4G*
Low Latency
100msAchieve one millisecond*
Mass Connectivity
0xGreater device connectivity than 4G*
The beauty of 5G lies in three distinct qualities. Ultra-fast download and upload speeds mean your everyday entertainment from watching movies to downloading large files can go as smooth as can be, while uploading presentations at work is a breeze. Meanwhile, amazing network capacity and its super low latency means no more lagging for online shopping and online multiplayer games while delivering perfect HD experience. Even in multi-person video conferencing, both video and audio are synchronised as if meeting face-to-face. With 5G, you can always achieve more.
Indeed, 5G is the backbone of future technology development. From VR, AR to MR, they all require blazingly fast speeds and intensive network connection. 5G, together with the application of big data and AI, makes them possible—set to revolutionise our everyday life and break boundaries for businesses.
*The figures used about speed, capacity of concurrent connections and latency of 5G network are theoretical maximum values that could be achieved by the technology. Actual customer Internet experience can vary due to factors such as the relative position between user and the base stations, the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise. Source: GSMA The 5G guide (https://www.gsma.com)
SmarTone is constantly investing in our digital infrastructure to provide to Hong Kong the No.1 5G network with the widest coverage^. From base station placement, installation, to network testing and optimisation, SmarTone integrate innovative mindsets and technologies the best we can, to bring the best network experience to every one of our customers, and to drive Hong Kong’s transition into a world-class Smart City.
*Based on results obtained from study conducted by market research company NuanceTree, as commissioned by SmarTone. 771 post-paid SIM card users were interviewed via online survey and street interviews between July and Sep 2020.
^Based on results obtained from SmarTone's road test conducted on 4 May 2022.
SmarTone 5G’s powerful coverage for an optimised network experience
SmarTone is constantly investing in our network infrastructure development, providing the No.1 5G network with the widest coverage in Hong Kong+. SmarTone 5G’s network coverage now extends to the East Rail Line cross-harbour extension, covering all MTR stations across the city# to give customer the best SmarTone network experience in concourse, platform and train areas.
SmarTone’s 5G network now covers prime business districts, malls, country parks^, major highways, tunnels and more. Giving customers an optimised 5G network experience both indoors and out, above and below ground! Keeping you seamlessly connected even when you travel all the way from the Island side to the New Territories.
+“The Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 4 May 2022. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.
#Starting 9 May 2022, SmarTone 5G provides full MTR coverage including 98 MTR stations of the 10 MTR lines.
^Actual customer Internet experience within the country parks can be varied due to factors such as the geographical locations of user and the base stations, conditions of landscape (hill features, valleys, woodlands), the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.
The visual shown is for illustrating the coverage of our 5G network. Coverage may not be available in some locations.
MTR Stations
Office Buildings
Shopping Malls
Major Infrastructure and Hotels
SmarTone 5G Plan – Most flexible. Perfect choice to fit your life.
Subscribe to SmarTone 5G and get the iPhone 14 series with Hong Kong exclusive, limited-time offer:
SmarTone 5G is here to help you embrace the new trend in smart technology for business. We are devoted to assisting enterprises in upgrading and transformation through the deployment of 5G, so as to improve work efficiency, productivity and service quality, while exploring new business opportunities. Learn More
5G is set to transform the construction industry with its capability of handling data-intensive workloads. Construction professionals can now have real-time access to mission-critical information without geographical constraints. Imagine an instantly available BIM model with rich visual content using IoT and AR technology. Such enhanced visibility will help improve productivity and safety for construction. Learn More
5G can drive us into the future of a truly smart city. With vehicle-to-vehicle and vehicle-to-infrastructure communication now viable on 5G, the next generation of intelligent transportation management systems can greatly improve the city’s traffic flow. Smart traffic lights can help avoid traffic congestion. Fully autonomous cars can also become a reality. Learn More
5G-powered video surveillance cameras offering up to 8k resolution can strengthen access control and facility management quality. In addition, AI-backed analysis of equipment usage will allow property management companies to reduce energy waste and operating costs, and thus improve property management efficiency. Learn More
5G-enabled telemedicine will facilitate video consultation on a highly reliable network. High speed allows for the instant transfer of large files such as X-rays and CT scans, leading to more efficient diagnoses. It also brings convenience to patients who are less mobile, e.g. the elderly and the disabled.
5G will revolutionise the way consumers interact with retail stores. Utilising 5G and the technology of IoT, AR and VR, retailers can engage consumers with the likes of personalised digital signage, VIP facial recognition, interactive mobile apps, and smart mirrors. Customer journeys will be reshaped. Learn More
5G is key to creating a brand-new hotel experience. Robots can support the staff in welcoming visitors, check-in/out, goods delivery and providing travel guidance, while guests can share the excitement of controlling the in-room environment via their handsets, enjoying 5G-enabled services such as 4K movies and cloud games, and experiencing VR fitness at the gym. Learn More
Now your own unique 5G experience can be taken to the next level! Enter into a world of seamless video conferencing, ramped-up gaming and audio visuals, and total self-immersion in virtual reality. Not only this, but you will enjoy mobile cyber-security with peace of mind. Realise your 5G life!
Game Like Never BeforeSmarTone’s “Gamergizer” upgrades you to a higher network priority during your gaming. Enjoy a more superior experience with a fast & stable gaming network connection until you win! Plus “Arena of Valor” data waiver!
A Complete Cyber & Voice DefenceStay safe when shopping online, using public Wi-Fi or clicking on any links with SmarTone "Cyber & Voice Security Bundle" and enjoy its personal data, privacy and nuisance protection.
AR Inside OutUnlock 3D virtual pets with “SmarTone AR “& bring it to your real world! Have fun with your favourite virtual friends wherever you go, snap the fun & share the moments with friends!
Seamless Video ConferencingA smooth & stable video conferencing experience to stay online in work meetings, catching up with friends, as well as e-learning, so you will not miss any important moments! Want to talk more freely? Get a FREE “Talk Freely Pack” on subscription to enjoy unlimited data for Zoom/Teams!
4K Theatre On-the-GoSmarTone 5G x hmvod, download or stream 4K movies speedily and smoothly on-the-go, just like your personal theatre! With exclusive first up 4K movies each month and the latest Hollywood hits, just revel!
More exciting 5G experiences to come...
For You to Indulge in Our Powerful Network
SmarTone 5G‘s widest coverage in Hong Kong^ now extends to the East Rail Line cross-harbour extension, covering all MTR stations*, prime business districts, popular signature shopping malls, country parks#, major highways, and 17 tunnels including Cross Harbour Tunnel, Aberdeen Tunnel, Tate’s Cairn Tunnel , Tseung Kwan O Tunnel, Eagle's Nest Tunnel, Cheung Tsing Tunnel, Shing Mun Tunnel, Kai Tak Tunnel, Eastern Harbour Crossing, Sha Tin Heights Tunnel, Tai Wai Tunnel, Nam Wan Tunnel, Lion Rock Tunnel, Central–Wan Chai Bypass, Discovery Bay Tunnel, Tai Lam Tunnel and Tuen Mun Chek Lap Kok Tunnel. SmarTone 5G is also deployed in 65 countryside locations, including hiking trails, country parks, outdoor cycle tracks, nature trails and campsites. Its presence in most outdoor and indoor locations allows you to enjoy an optimized 5G network experience in your everyday life.
^ “Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 4 May 2022. The route of the road test covers major roads including expressways, trunk roads, tunnels and bridges. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.
*Starting 9 May 2022, SmarTone 5G provides full MTR coverage including 98 MTR stations of the 10 MTR lines.
#Actual customer Internet experience within the country parks can be varied due to factors such as the geographical locations of user and the base stations, conditions of landscape (hill features, valleys, woodlands), the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.
SmarTone 5G’s network coverage now extends to the East Rail Line cross-harbour extension, covering all MTR stations*! SmarTone 5G is the No.1# MTR network in Hong Kong with the most number of stations with the fastest data speed, including the No.1 download speed in high-traffic stations such as Causeway Bay, Tseung Kwan O, Tuen Mun, Ma On Shan, and interchange stations such as Diamond Hill, Kowloon Tong, Admiralty, Tsim Sha Tsui, giving customers the best SmarTone 5G network experience in concourse, platform and train areas!
*Starting 9 May 2022, SmarTone 5G provides full MTR coverage including 98 MTR stations of the 10 MTR lines
# "No.1 MTR 5G Network" is based on results obtained from SmarTone's speed test conducted in June 2021. SmarTone's 5G download speed in 90 MTR stations is compared to that of 3 other 5G service providers in Hong Kong. The test is conducted with Samsung Galaxy S20 or iPhone 12 handsets during rush hour (18:00-19:30), and the test result is obtained by averaging 3 test scores from the station platform.
We fully utilise all the successfully acquired 3.3GHz, 3.5GHz, 4.9GHz and 26 / 28GHz new spectrums, together with existing spectrums, to give each and every customer the enjoyment of the most spectrum resources in Hong Kong~. SmarTone has the most low-band spectrums in Hong Kong, giving us more powerful signal penetration and stronger indoors reception (low-band spectrum: 45MHz) so our customers can enjoy the best 5G network experience in the MTR, popular signature shopping malls, commercial buildings and more.
~The customer number of SmarTone and Hong Kong’s 3 other 5G service providers are obtained from press release dated 25 June and latest performance reports dated 30 June 2021. Spectrum per customer is calculated by dividing available spectrum to each network provider by their number of customers.
^SmarTone is in possession of the most low-band spectrums (including 700MHz, 850MHz and 900MHz), which facilitates stronger signal penetration.
SmarTone is the only Hong Kong telecom provider using European leader Ericsson to be our 5G network provider. The two companies have been working together for more than 28 years. Ericsson has a history of over 100 years and is a leader in the telecommunications equipment market. Our world-class 5G network brings customers the best 5G network experience.
SmarTone uses the following technologies from Ericsson:
SmarTone has always based its quality service on customer needs and strives to give each customer an optimized network experience.
SmarTone has always focused on the customer's quality of experience. A singular emphasis on speed is not enough. For the best experience, "stability" and "smoothly" are just as important, with examples being: video streaming with next to no waiting, available when needed. Our 4.5G meets the above factors to bring an outstanding network experience to our customers, and our 5G performance is even better.
The top speed of 5G technology is 5 to 20 times faster than the highest speed of 4G, and achieves a latency of less than one thousandth of a second. 5G high-speed and real-time connections require a high-quality network. As Hong Kong's leading telecommunications service provider, we will fully utilise all acquired spectrum and continue to drive Hong Kong's Smart City development, while giving each and every customer the best 5G network experience.
You are welcome to visit designated SmarTone stores to experience the “5G Speed Test Challenge”, learn more about the differences between 4G and 5G, and experience in person the power of SmarTone 5G.
#The figures used about speed, capacity of concurrent connections and latency of 5G network are theoretical maximum values that could be achieved by the technology. Actual customer Internet experience can vary due to factors such as the relative position between user and the base stations, the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.
*Based on results obtained from study conducted by NuanceTree between Jul and Sep 2020, as commissioned by SmarTone.
| 4G | 5G |
|---|---|
| 4th Generation Wireless network | 5th Generation Wireless network |
| Designed primarily for data True mobile broadband | Designed primarily for massive IoT and enhanced mobile broadband |
| Availability | |
| Year 2010 | Year 2020 |
| Peak speed (theoretical maximum values)# | |
| 1Gbps | 20Gbps |
| Latency (theoretical values)# | |
| 10ms ~ 30ms | Down to 1ms or less |
| How long does it take to download an hour of 4K video? (theoretical values)# | |
| 3-5 minute | Less than 10 seconds |
5G will bring greater benefits and possibilities to our future lives. In theory, a user with 5G will experience a lift in network speed and the response time will be faster (low latency).
For reference only, the actual speed will vary depending on the spectrum and number of users.
SmarTone has always believed in "Building Network with Heart", constantly investing in network infrastructure development to provide Hong Kong's No.1† 5G network as an industry leader:
1. Widest Coverage in Hong Kong+, with network coverage now including the East Rail Line cross-harbour extension, covering all MTR stations* as well as business districts, popular signature shopping malls, major roads, 65 countryside locations, including country parks, outdoor cycle tracks, hiking trails, nature trails and campsites.
2. Covers the most tunnels in Hong Kong, including 17 main vehicular tunnels such as Cross Harbour Tunnel, Aberdeen Tunnel, Tate’s Cairn Tunnel , Tseung Kwan O Tunnel, Eagle's Nest Tunnel, Cheung Tsing Tunnel, Shing Mun Tunnel, Kai Tak Tunnel, Eastern Harbour Crossing, Sha Tin Heights Tunnel, Tai Wai Tunnel, Nam Wan Tunnel, Lion Rock Tunnel, Central–Wan Chai Bypass, Discovery Bay Tunnel, Tai Lam Tunnel and Tuen Mun Chek Lap Kok Tunnel.
3. Most spectrum resources per customer in Hong Kong~, giving each customer the most usable spectrum resources among all operators, so they can enjoy the best 5G network anytime, anywhere.
4. The most low-band spectrums in Hong Kong to facilitate more powerful signal penetration and stronger indoors reception^, for super smooth internet in MTR areas, signature malls, commercial buildings and more.
5. The No.1 MTR 5G Network# with the most number of stations with the fastest data speed in Hong Kong. SmarTone boasts the No.1 download speed in high-traffic stations such as Causeway Bay, Tseung Kwan O, Tuen Mun, Ma On Shan, and interchange stations such as Diamond Hill, Kowloon Tong, Admiralty, Tsim Sha Tsui, to give customers the best SmarTone network experience in concourse, platform and train areas.
6. SmarTone was selected as the Consumers' No.1 Best Preferred 5G Network† to give customers the best 5G network experience. Believe in the best, use the best.
7. SmarTone is the only Hong Kong telecom provider using European leader Ericsson as our 5G network provider. The two companies have been working together for more than 28 years. Ericsson has a history of over 100 years and is a leader in the telecommunications equipment market. Our world-class 5G network brings customers the best 5G network experience. SmarTone uses the following technologies from Ericsson:
- Pioneer DSS "Dynamic Spectrum Sharing" Technology - With the unique feature of Ericsson’s dynamic spectrum sharing technology, the spectrums are dynamically utilised, allowing higher efficiency in spectrum allocation according to network traffic. This enables our customers to get the widest coverage and superior quality of 5G.
-A.I Real-time Radio Processing - By adding AI real-time processing to the frequency baseband, SmarTone 5G users will be instantly directed to the best 5G capable cells and will get a high quality 5G Network performance.
-International Network Security Model - SmarTone always emphasises network security. Online best defence for peace of mind with the International Network Security Model.
It is well known that SmarTone has always placed a priority on service quality and our customers' network experience. Apart from basing our service on the Quality of Experience to ensure that our customers can enjoy the most efficient SmarTone network, we also deploy the most advanced network management system to analyse advanced performance indicators, to accurately grasp and predict changes in network performance.
SmarTone 5G Plan – Most flexible. Perfect choice to fit your life.
+“The Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 4 May 2022. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.
~The customer number of SmarTone and Hong Kong’s 3 other 5G service providers are obtained from press release dated 25 June and latest performance reports dated 30 June 2021. Spectrum per customer is calculated by dividing available spectrum to each network provider by their number of customers.
# "No.1 MTR 5G Network" is based on results obtained from SmarTone's speed test conducted in June 2021. SmarTone's 5G download speed in 90 MTR stations is compared to that of 3 other 5G service providers in Hong Kong. The test is conducted with Samsung Galaxy S20 or iPhone 12 handsets during rush hour (18:00-19:30), and the test result is obtained by averaging 3 test scores from the station platform.
*Starting 9 May 2022, SmarTone 5G provides full MTR coverage including 98 MTR stations of the 10 MTR lines.
†“Consumers’ No.1 Best Preferred 5G Network” is based on results obtained from study conducted by market research company NuanceTree, as commissioned by SmarTone. 771 post-paid SIM card users were interviewed via online survey and street interviews between July and Sep 2020.
^SmarTone is in possession of the most low-band spectrums (including 700MHz, 850MHz and 900MHz), which facilitates stronger signal penetration.
SmarTone 5G can be experienced live at designated SmarTone stores located around Hong Kong; The “5G Speed Test Challenge” will give you a taste of the differences between 4G and 5G, an experience of the advantages SmarTone 5G has over other operators, and show you the power of Hong Kong's No.1* SmarTone 5G.
For enquiries, please call 2880 2888.
*Based on results obtained from study conducted by NuanceTree between Jul and Sep 2020, as commissioned by SmarTone.
